Sharon Shaw rented a car from Hertz while she was visiting Sardinia last summer. She wishes she hadn’t. “How one little Hertz clutch case mushroomed into a world of trouble”
The line between “right” and “wrong” is clear on many of the cases I cover on this site.
But not this time.
This complaint has prompted a lot of soul-searching. It may be one of those times where my involvement in a dispute affected the outcome in a way it shouldn’t have. Even so, I’m not sure I would have done anything differently.
“A burned-out clutch and a broken down case”
Question: My husband rented a car from Hertz in Madrid last summer. The car broke while he was on his way back to the airport, and he had to abandon it by the side of the road in order to make his flight back to the States.
He informed the Hertz people at the airport what had happened and they told him it was fine and the car would be retrieved. Three weeks later, we received a letter that there was 850 euro charge for a burnt clutch on our credit card. We tried to contact Hertz Spain, both before and after the bill, to ensure the car had been collected and everything was fine but they didn’t answer the phone or respond to emails.
“Help, my car rental company is charging me for a burnt clutch”
They did not get more than 10 miles from the airport when the clutch in the car malfunctioned, leaving them stranded in the middle of the road. She was pushed off the highway, and in doing so damaged the front tire and wheel going up onto the curb.
“Is a burned-out clutch automatically my fault?”