His Chase credit card dispute ended in a big success — or did it?

Steve Schuster’s Chase credit card dispute goes his way — and then it doesn’t. Will the bank please just make up its mind?
Read more “His Chase credit card dispute ended in a big success — or did it?”

Chase promised a refund on our Priceline purchase – where is it?

Emily Glicksman accidentally books a nonrefundable rental car on Priceline. No worries, says her credit card company. We’ll cancel the transaction. But it doesn’t, and now it’s forcing her to pay for the car. Can it do that?
Read more “Chase promised a refund on our Priceline purchase – where is it?”

My mom used Chase QuickPay and accidentally sent $1,450 to a stranger

Yunnie Son’s mother sends $1,450 via Chase QuickPay to what she thought was her daughter’s account. It wasn’t. Read more “My mom used Chase QuickPay and accidentally sent $1,450 to a stranger”

Hey Chase, where are those 20,000 points you promised?

When Chelsea Kaufman signs up for a Chase credit card, it offers her 60,000 points if she spends $2,000 within the first three months. Why did it only give her 40,000 points? Read more “Hey Chase, where are those 20,000 points you promised?”

There’s no such thing as “free” when you travel

Sam72/Shutterstock
Sam72/Shutterstock
Chase lied. United Airlines lied.

At least that’s how Marc Blumenthal sees it. When United offered him a United MileagePlus Explorer Card, which included a “free checked bag” for cardholders, it misrepresented the product in a significant way.

Blumenthal tried to get his “free” bag on his next United flight, but a gate agent insisted on charging him.

“I was told that in order to get the first checked bag free, I need to pay for the flight with the Chase credit card,” he says.
Read more “There’s no such thing as “free” when you travel”