Chase cards in the Caribbean

My Chase Sapphire Reserve travel insurance doesn’t work. Where’s my $15,194?

Two days before Judy Lambert left for her snorkeling trip to Cuba, she got some bad news: Her husband tested positive for COVID. The trip was a washout — and $15,194 went down the drain.

Or did it?

Lambert had used her Chase Sapphire Reserve Visa to pay for her trip, and her card came with gold-plated travel insurance coverage. After she filed a claim with Chase, a representative assured her she was fully covered for her loss.

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They confiscated 201,780 points — can you help me get them back?

Cookiat/Shutterstock
Cookiat/Shutterstock

Question: I recently applied and received a co-branded credit card from Chase and AARP. The card had in introductory offer of 5 percent for the first six months of card usage. I used the card and earned 201,780 points. Every single charge was legitimate and I have receipts. Furthermore, every single charge was authorized by Chase.

This week, I logged into my online account to find my account was closed and I would not be getting the points accrued the last fiscal month of activity. I called Chase and they told me because the card was not “used as intended” they had closed my account.

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