Steve Schuster’s credit card dispute goes his way — and then it doesn’t. Will Chase bank please make up its mind?
Emily Glicksman accidentally books a nonrefundable rental car on Priceline. No worries, says her credit card company. We’ll cancel the transaction. But it doesn’t, and now it’s forcing her to pay for the car. Can it do that?
Yunnie Son’s mother sends $1,450 by Chase QuickPay to what she thought was her daughter’s account.
Kellie McIntyre didn’t buy travel insurance for her African safari in the summer of 2016. She wishes she had.
Kurt Piemonte is annoyed when Expedia calls to tell him that his upcoming Airberlin flight to Barcelona has been canceled. He requests the next available flight and is stunned to find that there aren’t any — ever again. And a new shock quickly follows: A refund will not be forthcoming. Is there anything we can do to help?
When Chelsea Kaufman signs up for a Chase credit card, it offers her 60,000 points if she spends $2,000 within the first three months. Why did it only give her 40,000 points?
Gary Brauch checked his Chase credit card statement. He had charged $2,000 of purchases to his new account and was therefore supposed to receive 50,000 United Airlines frequent flyer miles at this point, according to the promotion that induced him to open his account with Chase. But the miles weren’t there.
One of the joys of vacationing for many of us, is the chance to “unplug” for a bit — away from social media, email, and the constant intrusion of the internet into our lives. For Despina Spyros, that vacation luxury last summer turned out to be costly.
When Robin and Arie Genchel heard from Chase that someone in France had charged over $11,000 to their debit card for a jewelry purchase, they had every reason to believe that Chase would stop payment of the charge. But the following day, Chase debited their bank account for the full amount of the charge – and more. And it won’t reverse the charge – even though it was clearly fraudulent.
Andrew Ong didn’t expect anything to go wrong with the flight he booked for his friend’s wedding. But when it did, he expected the companies involved — WestJet, Delta and Chase Ultimate Rewards — to help him fix it.
Chase lied. United Airlines lied.
When Chase closes Robert Weisberg’s account and confiscates 201,000 points, he’s told he is out of options. But is he? The Travel Troubleshooter investigates.
Kimberly O’Connell’s mother died two years ago, and not a day goes by that she doesn’t think of her. That’s because Chase calls her phone with an automatic account notification for her deceased mother. At 4 a.m. Can’t they make the daily calls stop?
Dara Chuang’s flights are rescheduled, and eventually canceled. But her airline can’t refund the money back to her credit card because she closed her account. It’s been months, and there’s still no sign of the money. Can this refund be saved?