Two days before Judy Lambert left for her snorkeling trip to Cuba, she got some bad news: Her husband tested positive for COVID. The trip was a washout — and $15,194 went down the drain.
Or did it?
Lambert had used her Chase Sapphire Reserve Visa to pay for her trip, and her card came with gold-plated travel insurance coverage. After she filed a claim with Chase, a representative assured her she was fully covered for her loss.
Ben Neumann’s hard-earned family vacation ended with him angry and disappointed — so disappointed that he wants his 173,116 Chase Ultimate Rewards points refunded.
Is that allowed? No it isn’t — but when has that ever stopped our advocacy team from trying?
Emily Glicksman accidentally books a nonrefundable rental car on Priceline. No worries, says her credit card company. We’ll cancel the transaction. But it doesn’t, and now it’s forcing her to pay for the car. Can it do that?
Question: I recently applied and received a co-branded credit card from Chase and AARP. The card had in introductory offer of 5 percent for the first six months of card usage. I used the card and earned 201,780 points. Every single charge was legitimate and I have receipts. Furthermore, every single charge was authorized by Chase.
This week, I logged into my online account to find my account was closed and I would not be getting the points accrued the last fiscal month of activity. I called Chase and they told me because the card was not “used as intended” they had closed my account.
Question: My mother died two years ago. Since then, account alerts from Chase have continually come to my phone, a number that was both set to receive account alerts prior to her death, and also a number to which all her calls were forwarded after her death.
