His Chase credit card dispute ended in a big success — or did it?

Steve Schuster’s Chase credit card dispute goes his way — and then it doesn’t. Will the bank please just make up its mind?
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Chase promised a refund on our Priceline purchase – where is it?

Emily Glicksman accidentally books a nonrefundable rental car on Priceline. No worries, says her credit card company. We’ll cancel the transaction. But it doesn’t, and now it’s forcing her to pay for the car. Can it do that?
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My mom used Chase QuickPay and accidentally sent $1,450 to a stranger

Yunnie Son’s mother sends $1,450 via Chase QuickPay to what she thought was her daughter’s account. It wasn’t. Read more “My mom used Chase QuickPay and accidentally sent $1,450 to a stranger”

Warning: Don’t rely on a free trip insurance policy for a journey to Africa

Kellie McIntyre didn’t buy travel insurance for her African safari in the summer of 2016. She wishes she had. Read more “Warning: Don’t rely on a free trip insurance policy for a journey to Africa”

Airberlin is out of business. How can I get a refund?

Kurt Piemonte is annoyed when Expedia calls to tell him that his upcoming Airberlin flight to Barcelona has been canceled. He requests the next available flight and is stunned to find that there aren’t any — ever again. And a new shock soon follows: A refund will not be forthcoming. Airberlin is out of business. Read more “Airberlin is out of business. How can I get a refund?”