Virgin Atlantic canceled my flight. Why won’t they refund my Chase points?
After Virgin Atlantic cancels Peter Ross’s flight from Washington to London, he asks for his Chase points back. Why isn’t he getting them?
CHASE
A SIM swapping nightmare leads to a $3,809 bill from Best Buy. Can Chase help?
What is SIM swapping and how do you prevent it? Here’s how to protect yourself from identity theft and reclaim your money.
First, she got an error message. Now her Chase points are gone!
What would you do if you encountered Chase rewards error, and suddenly all your points were gone? Here’s how to get through it.
PayPal and Chase missing refund problem: “My money is nowhere to be found”
If you’ve ever had to go toe to toe with a big company over a missing refund, then you’ll relate to Alejandro Soler’s recent problem with PayPal and Chase.
Chase promised a refund on our Priceline purchase – where is it?
Emily Glicksman accidentally books a nonrefundable rental car on Priceline. No worries, says her credit card company. We’ll cancel the transaction. But it doesn’t, and now it’s forcing her to pay for the car. Can it do that?
They confiscated 201,780 points — can you help me get them back?
When Chase closes Robert Weisberg’s account and confiscates 201,000 points, he’s told he is out of options. But is he? The Travel Troubleshooter investigates.
Chase tries to call my mother every day, but she’s been dead two years
Kimberly O’Connell’s mother died two years ago, and not a day goes by that she doesn’t think of her. That’s because Chase calls her phone with an automatic account notification for her deceased mother. At 4 a.m. Can’t they make the daily calls stop?