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CHASE

After Virgin Atlantic cancels Peter Ross's flight from Washington to London, he asks for his Chase points back. Why isn't he getting them?

Virgin Atlantic canceled my flight. Why won’t they refund my Chase points?

March 25, 2025March 12, 2025 by Christopher Elliott

After Virgin Atlantic cancels Peter Ross’s flight from Washington to London, he asks for his Chase points back. Why isn’t he getting them?

Categories The Travel Troubleshooter
A SIM swapping nightmare leads to a $3,809 bill from Best Buy. Can Chase help?

A SIM swapping nightmare leads to a $3,809 bill from Best Buy. Can Chase help?

June 16, 2025January 20, 2025 by Christopher Elliott

What is SIM swapping and how do you prevent it? Here’s how to protect yourself from identity theft and reclaim your money.

Categories Advocacy
When Carlye Siegel tries to book two award tickets with Chase points, she gets an error message -- and the transaction fails. Now Chase won't refund the points. Is that allowed?

First, she got an error message. Now her Chase points are gone!

January 21, 2025December 26, 2024 by Christopher Elliott

What would you do if you encountered Chase rewards error, and suddenly all your points were gone? Here’s how to get through it.

Categories The Travel Troubleshooter
Caught in a financial tug-of-war, Alejandro Soler faced a daunting challenge retrieving his $286 refund from PayPal and Chase. His money, seemingly lost in a maze of corporate bureaucracy, became a symbol of the struggle consumers face when large corporations mishandle transactions. This narrative underscores the complexities and frustrations in recovering misplaced funds.

PayPal and Chase missing refund problem: “My money is nowhere to be found”

January 31, 2024January 29, 2024 by Christopher Elliott

If you’ve ever had to go toe to toe with a big company over a missing refund, then you’ll relate to Alejandro Soler’s recent problem with PayPal and Chase.

Categories Advocacy
Judy Lambert had to cancel her snorkel trip to Cuba at the last minute. Will her Chase Sapphire Reserve travel insurance cover her?

My Chase Sapphire Reserve travel insurance doesn’t work. Where’s my $15,194?

February 14, 2024September 23, 2022 by Christopher Elliott

… Read more

Categories The Travel Troubleshooter
He wants his Chase Ultimate Rewards points refunded. But the company says no. Is there a way to get your rewards back?

Can I get my 173,116 Chase Ultimate Rewards points refunded?

May 20, 2025September 20, 2022 by Christopher Elliott

… Read more

Categories Popular, The Travel Troubleshooter
Chase promised her a refund. Where is it?

Chase promised a refund on our Priceline purchase – where is it?

January 30, 2024May 21, 2018 by Christopher Elliott

Emily Glicksman accidentally books a nonrefundable rental car on Priceline. No worries, says her credit card company. We’ll cancel the transaction. But it doesn’t, and now it’s forcing her to pay for the car. Can it do that?

Categories Problem Solved

They confiscated 201,780 points — can you help me get them back?

January 24, 2024June 29, 2013 by Christopher Elliott

When Chase closes Robert Weisberg’s account and confiscates 201,000 points, he’s told he is out of options. But is he? The Travel Troubleshooter investigates.

Categories The Travel Troubleshooter
Kimberly O'Connell continues to receive daily account alerts from Chase to her late mother's phone, dcausing distress.

Chase tries to call my mother every day, but she’s been dead two years

May 31, 2024August 29, 2012 by Christopher Elliott

Kimberly O’Connell’s mother died two years ago, and not a day goes by that she doesn’t think of her. That’s because Chase calls her phone with an automatic account notification for her deceased mother. At 4 a.m. Can’t they make the daily calls stop?

Categories Commentary, On Travel

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