Help! DirecTV is charging $235 for my move

Len44k/Shutterstock
Len44k/Shutterstock
Question: I have a problem with DirecTV that I’m hoping you can help me with. The building I live in has been sold and all leases have been terminated, including mine. Just a month before, I signed up for DirecTV. I have lived there for five years and intended to remain. So it came as a huge blow to suddenly get that dropped on me.

I have found a new place to live. One of my requirements was being allowed to keep my DirectTV and when I found a place that allowed it, I was happy. I called today to set up a service transfer, only to be informed that I must pay $238 for it.

A representative said because I was moving within the first year of my contract that was the best he could do, and that was discounted from $500. That seems excessive to me.
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Why was Mom’s card charged for my ticket?

Martin V./Shutterstock
Martin V./Shutterstock
Question: My husband and I recently flew from Mexico City to Fiji for our honeymoon. One leg of our flight between Los Angeles and Fiji was canceled by United Airlines. We booked tickets on a different airline for that portion of our trip.

Due to bad weather, our return flight from Fiji to Los Angeles was delayed 24 hours and we missed our connection to Mexico City on United Airlines. As soon as I knew we would be missing our flight I called a United representative, who rebooked us for a flight the next day. I paid a $150 change fee per ticket. I understand this charge and am fine with this transaction.
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Booked for one night but charged for two

Question: I have had an ongoing dispute with the Econo Lodge Motel in East Hartford, Conn. This spring, I called the hotel directly and made a reservation for that evening for single night’s stay, at a cost of approximately $75. We checked in at 10:30 p.m.
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‘Am I in some kind of bureaucratic travel hell?’

Question: Last year, I booked a flight from Washington to Bozeman, Montana on US Airways, through Travelocity. About a month later, US Airways changed my flight schedule, leaving too little time for my connection in Denver.

Travelocity worked with the airline to make the change so that I could take a later flight to alleviate this problem and there was to be no charge. But when my credit card statement arrived there was an additional charge of $1,534 for this same flight.

I have contacted Travelocity numerous times through calling and e-mails and I am still being told it is US Airways holding it up. I have contacted US Airways and am getting nowhere. I have contacted my credit card company and was told that if I said I did not authorize the charge my flight would be canceled.

Am I in some sort of bureaucratic travel hell? What can I do to get this refund? — Peggy Kite, Charlottesville, Va.

Answer: You shouldn’t have been charged extra to fix your flight. Instead, Travelocity should have worked with US Airways to ensure you were taken care of.
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Hotel calls mandatory room safe fee a tax, requires you to opt out when checking in


Next time you check into the Fairfield Inn in Sandusky, Ohio, mind the safe in your room. They’ll add a $1.07 fee to your confirmed rate for having one — whether you want it or not.

But you probably won’t even know they charged you for a safe, because they list this surprise surcharge as a tax on your final bill.

Want to have the fee removed? Good luck with that, too.

Maybe it’s a dollar a day, but for Tom Slikas, it was the principle.
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“You will be charged $25 per bag on your return flight”

I never meant to openly challenge American Airlines’ indefensible policy of charging those who can least afford it – budget-conscious leisure travelers – for the first checked bag. I had no intention of making a scene when I boarded a flight to Dallas with my family this morning.

But sometimes, these things can’t be avoided.

We were traveling with one carry-on bag per person. But three members of our party were kids, so it looked as if we were trying to pull a fast one, hauling everything but the kitchen sink on board. Also, the luggage template they forced us to squeeze our bags into looked as if it could barely fit a pocketbook. (Is it my imagination, or are those templates getting smaller?)
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Credit card charges gone wild: “international transaction fee” added to Puerto Rico purchase

Now it’s gone too far.

When Leticia Lopez returned to Albuquerque from her trip to Puerto Rico, she found an “international transaction fee” added to every purchase on her credit card bill.

See the problem?

Puerto Rico isn’t an international destination. It’s an unincorporated, organized territory of the US with commonwealth status — meaning you pay in dollars and don’t have to show a passport before being let on the island.
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Fee Wars II? Expedia plans to remove book-by-phone charges

keypadGet ready for round two of the online travel agency fee wars. This spring, the major online travel agencies eliminated their online booking fees. This morning, Expedia will announce that it will do away with its fee to book by phone.

That would make Expedia the only major online travel agency to offer fee-free telephone booking for air travel. By comparison, some online travel agencies charge as much as $25 per ticket to book via phone. Many airlines also apply as much as $25 in fees, per ticket, to buy by phone.

I spoke with Expedia spokesman Adam Anderson yesterday to find out what this move means for customers.
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