Question: Last year, before I signed up for DirecTV, I called the company to find out its moving policy. I wanted to know if I could transfer my service to a different residence, and how much it would cost. I had my house up for sale so knew I would be moving within the next year.
I had seen a TV advertisement that said “DirectTV moves with you.” I was told by their sales representative that there was no charge to transfer if I signed up for two years; I would just have my satellite dish moved to a new location.
Question: My husband rented a car from Hertz in Madrid last summer. The car broke while he was on his way back to the airport, and he had to abandon it by the side of the road in order to make his flight back to the States.
He informed the Hertz people at the airport what had happened and they told him it was fine and the car would be retrieved. Three weeks later, we received a letter that there was 850 euro charge for a burnt clutch on our credit card. We tried to contact Hertz Spain, both before and after the bill, to ensure the car had been collected and everything was fine but they didn’t answer the phone or respond to emails. Read more “Help, my car rental company is charging me for a burnt clutch”
Harry Good recently prepaid for his rental car through a Swiss company called HolidayCars, which makes sense, since Good is an American expatriate who lives in Switzerland.
But what happened next doesn’t make any sense. When he picked up his car from Avis in Phoenix, where he planned to rent it for three months, all seemed well. Then, a few weeks later and without any warning, he found a $6,742 charge, in addition to the $3,711 he’d already paid HolidayCars.
Question: I have a problem with DirecTV that I’m hoping you can help me with. The building I live in has been sold and all leases have been terminated, including mine. Just a month before, I signed up for DirecTV. I have lived there for five years and intended to remain. So it came as a huge blow to suddenly get that dropped on me.
I have found a new place to live. One of my requirements was being allowed to keep my DirectTV and when I found a place that allowed it, I was happy. I called today to set up a service transfer, only to be informed that I must pay $238 for it.
Question: My husband and I recently flew from Mexico City to Fiji for our honeymoon. One leg of our flight between Los Angeles and Fiji was canceled by United Airlines. We booked tickets on a different airline for that portion of our trip.
Due to bad weather, our return flight from Fiji to Los Angeles was delayed 24 hours and we missed our connection to Mexico City on United Airlines. As soon as I knew we would be missing our flight I called a United representative, who rebooked us for a flight the next day. I paid a $150 change fee per ticket. I understand this charge and am fine with this transaction. Read more “Why was Mom’s card charged for my ticket?”
Question: I have had an ongoing dispute with the Econo Lodge Motel in East Hartford, Conn. This spring, I called the hotel directly and made a reservation for that evening for single night’s stay, at a cost of approximately $75. We checked in at 10:30 p.m. Read more “Booked for one night but charged for two”
Question: Last year, I booked a flight from Washington to Bozeman, Montana on US Airways, through Travelocity. About a month later, US Airways changed my flight schedule, leaving too little time for my connection in Denver.
Travelocity worked with the airline to make the change so that I could take a later flight to alleviate this problem and there was to be no charge. But when my credit card statement arrived there was an additional charge of $1,534 for this same flight.
I have contacted Travelocity numerous times through calling and e-mails and I am still being told it is US Airways holding it up. I have contacted US Airways and am getting nowhere. I have contacted my credit card company and was told that if I said I did not authorize the charge my flight would be canceled.
Am I in some sort of bureaucratic travel hell? What can I do to get this refund? — Peggy Kite, Charlottesville, Va.