Your own ticketing error fixed for just $28? That’s a bargain!

Donald Kushner made a ticketing error while self-booking a flight on Czech Airlines. Then he found out the “absurd fee” that the airline expects him to pay to correct it. Now he wants to know if he should just take his chances and try to use the ticket as is.

The absurd fee? $28.

Read more “Your own ticketing error fixed for just $28? That’s a bargain!”

Her trip is cut short by a cancer diagnosis, but what about these sky-high change fees?

Lisa Stewart’s parents abruptly end their trip to Israel after her mother’s stage 4 cancer diagnosis. Can they get a refund on the airline ticket change fees? Read more “Her trip is cut short by a cancer diagnosis, but what about these sky-high change fees?”

Why did United cancel my return flight?

When United Airlines cancels Michael Del Medico’s return flight from Washington to Chicago, he goes looking for answers. Can this consumer advocate help him find any? Read more “Why did United cancel my return flight?”

Why won’t China Southern Airlines let me correct this booking mistake?

When Howard Lasnik tries to fix his ticketing error on China Southern Airlines, its agents repeatedly refuse to assist him, leaving him with unusable tickets. Can our advocates help him find his way through this booking snafu? Read more “Why won’t China Southern Airlines let me correct this booking mistake?”

What are the most common “special” circumstances and how does insurance handle them?

Deanna Cotton is planning a trip to Israel soon. She wants to hedge her bets, and hopes travel insurance will help. Read more “What are the most common “special” circumstances and how does insurance handle them?”