A few weeks ago, Chris Singh was scheduled to fly from Minneapolis to Norfolk, Va., on United Airlines to rent a vacation home. Unfortunately, Hurricane Joaquin paid the area a little visit, too.
A few years ago, we were flying from London to Vienna with our then 13-month old son. Still exhausted from jetlag and maybe a little forgetful, we showed up for the flight 24 hours before our scheduled departure.
But one look at our entourage (the toddler, diaper bags, and the dark rings under the parents’ eyes) must have made the ticket agent feel sorry for us. She booked us on the next flight to Austria without charging any change fees.
I‘m hoping you can help my son with a situation,” Brad Lessem wrote to me a few days ago.
His son had just finished Navy basic training and had enough leave time to fly home during the holidays. But as a newly-minted Seaman Apprentice, he didn’t quite understand the ways of the military, and he miscalculated the actual amount of leave time. Now American Airlines wanted to charge a hefty change fee to get him back to his Navy base — a fee he couldn’t afford.
Dotti Cahill thought she had a $150 ticket credit on Delta Air Lines. She thought wrong.
Jen Knight’s family was looking forward to an all-inclusive vacation in Ocho Rios, Jamaica, until the resort sent her some bad news: Her hotel, Beaches Boscobel, would be closed for renovations.
A Beaches representative verbally agreed to rebook the family at a sister property, Beaches Turks and Caicos. She was also told the company would cover the difference in airfare as well as the fees for changing their tickets from Jamaica to Turks and Caicos.
Case closed? Not quite.
It turns out that neither of the airlines on which she’d booked various family members — JetBlue and Airtran — flies to Turks and Caicos, nor do they codeshare with anyone who does. But both airlines will allow them to cancel their reservations and receive a credit for the value of their flights that must be used within a year, less applicable change fees.