When Elizabeth Crisp’s father dies during her visit to Orlando, she needs to adjust her flight back home to Ireland. She is comforted by the kindness of the Aer Lingus representatives and reassured that a refund for the change fees will be issued as soon as a death certificate is forwarded. So three months later, why hasn’t she received it? “Aer Lingus says it sent me a refund — I never received it”
Jack Buckley books a trip to Ireland and the U.K, but his anticipation fades after terrorists attack England. Now he wants to know if he can just skip the London side trip on his Aer Lingus ticket. “I don’t want to go to England anymore. Can I skip that flight?”
What’s a company’s word worth? If you said “nothing” then you must be acquainted with Elaina Savino, whose boyfriend is having trouble flying from Honolulu to Boston on Hawaiian Airlines. “Hawaiian Airlines leaves Marine stuck with huge fare change”
A few weeks ago, Chris Singh was scheduled to fly from Minneapolis to Norfolk, Va., on United Airlines to rent a vacation home. Unfortunately, Hurricane Joaquin paid the area a little visit, too.
“If they didn’t tell me about this $200 change fee, do I still have to pay it?”
A few years ago, we were flying from London to Vienna with our then 13-month old son. Still exhausted from jetlag and maybe a little forgetful, we showed up for the flight 24 hours before our scheduled departure.
But one look at our entourage (the toddler, diaper bags, and the dark rings under the parents’ eyes) must have made the ticket agent feel sorry for us. She booked us on the next flight to Austria without charging any change fees.
“Hey Delta, how about a refund on those outrageous ticket change fees?”