Hawaiian Airlines leaves Marine stuck with huge fare change

What’s a company’s word worth? If you said “nothing” then you must be acquainted with Elaina Savino, whose boyfriend is having trouble flying from Honolulu to Boston on Hawaiian Airlines. Read more “Hawaiian Airlines leaves Marine stuck with huge fare change”

If they didn’t tell me about this $200 change fee, do I still have to pay it?

A few weeks ago, Chris Singh was scheduled to fly from Minneapolis to Norfolk, Va., on United Airlines to rent a vacation home. Unfortunately, Hurricane Joaquin paid the area a little visit, too.
Read more “If they didn’t tell me about this $200 change fee, do I still have to pay it?”

Hey Delta, how about a refund on those outrageous ticket change fees?

A few years ago, we were flying from London to Vienna with our then 13-month old son. Still exhausted from jetlag and maybe a little forgetful, we showed up for the flight 24 hours before our scheduled departure.

But one look at our entourage (the toddler, diaper bags, and the dark rings under the parents’ eyes) must have made the ticket agent feel sorry for us. She booked us on the next flight to Austria without charging any change fees.
Read more “Hey Delta, how about a refund on those outrageous ticket change fees?”

American Airlines charges sailor a fee for flight change

I‘m hoping you can help my son with a situation,” Brad Lessem wrote to me a few days ago.

His son had just finished Navy basic training and had enough leave time to fly home during the holidays. But as a newly-minted Seaman Apprentice, he didn’t quite understand the ways of the military, and he miscalculated the actual amount of leave time. Now American Airlines wanted to charge a hefty change fee to get him back to his Navy base — a fee he couldn’t afford.
Read more “American Airlines charges sailor a fee for flight change”

What’s behind all those airline change fees?

Dotti Cahill thought she had a $150 ticket credit on Delta Air Lines.

She thought wrong.

When Cahill phoned the airline to redeem the credit, which she’d received when she’d had to change a flight while helping her daughter move to Detroit, a representative gave her the surprising bad news: To use it, she’d have to pay a $150 change fee.

In other words, her voucher was worthless.
Read more “What’s behind all those airline change fees?”