When Elizabeth Crisp’s father dies during her visit to Orlando, she needs to adjust her flight back home to Ireland. She is comforted by the kindness of the Aer Lingus representatives and reassured that a refund for the change fees will be issued as soon as a death certificate is forwarded. So three months later, why hasn’t she received it?
Van Le’s daughter didn’t make her flight. And it cost her.
Jack Buckley books a trip to Ireland and the U.K, but his anticipation fades after terrorists attack England. Now he wants to know if he can just skip the London side trip on his Aer Lingus ticket.
Damon Terzaghi plans a trip to New Zealand to introduce his recently born child to his family. When making the reservations, he mistakenly uses his stepson’s nickname on one of the four tickets. Of course, it doesn’t match the name on his stepson’s passport.
Last March, Sharon Mixon bought two tickets from Orlando to Auckland, New Zealand. But a month before departure, she realized that the names on the tickets didn’t exactly match the names on their passports. In today’s travel environment that could have created big problems during their trip. As it turns out, it created big problems before the trip even began.
Koren Perry wants to know why Southwest Airlines is charging her a fee to change her flight from Las Vegas to San Diego when it’s not charging anyone else on her flight to do so. Can our advocates unearth the answer — or fair treatment from Southwest — for Perry?
What’s a company’s word worth? If you said “nothing” then you must be acquainted with Elaina Savino, whose boyfriend is having trouble flying from Honolulu to Boston on Hawaiian Airlines.
Eager to experience a New Zealand vacation, Jessica Biggs purchased a round-trip non-refundable ticket from San Francisco to Auckland on Air New Zealand through Expedia.
A few weeks ago, Chris Singh was scheduled to fly from Minneapolis to Norfolk, Va., on United Airlines to rent a vacation home. Unfortunately, Hurricane Joaquin paid the area a little visit, too.
A few years ago, we were flying from London to Vienna with our then 13-month old son. Still exhausted from jetlag and maybe a little forgetful, we showed up for the flight 24 hours before our scheduled departure.
“I’m hoping you can help my son with a situation,” Brad Lessem wrote to me a few days ago.
Dotti Cahill thought she had a $150 ticket credit on Delta Air Lines. She thought wrong.
Jen Knight’s family was looking forward to an all-inclusive vacation in Ocho Rios, Jamaica, until the resort sent her some bad news: Her hotel, Beaches Boscobel, would be closed for renovations.
Brian Petersmeyer gets an unpleasant surprise when he returns from Lima. His airline wants him to pay an extra $500 for his ticket. Turns out his agent forgot to charge him a change fee. Does he have to pay it? Does his agent? Or is Continental wrong?
Call it the “missed flight” penalty. Katerina Naumenko, a medical student in Grenada, had to shell out an extra $742 when she missed a connecting flight in Port of Spain, Trinidad.