Charged $29 a month for no AT&T service

AT&T charges Zhenqiang Su an additional $29 for just one day of service; he reluctantly agrees. When it charges him another $29 for another month’s service, he balks. Should AT&T do that? Read more “Charged $29 a month for no AT&T service”

Mom’s cell phone doesn’t work — why won’t Verizon release her?

Anita Bah’s mother can’t get her cell phone to work. Now she wants to switch to a new wireless carrier. If only it were so easy.
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Help! I’m having a disconnect with my cell phone insurance

Ralph Lagergren’s cell phone “protection” won’t protect him when he tries to invoke a buyback clause. Is he out of luck?
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Hey, where did my Sprint discount go?

Michaelstockfoto/Shutterstock
Michaelstockfoto/Shutterstock
When Denise Mendoza “upgrades” her Sprint account, the discount she had for years is gone. Is there any way to get it back?

Question: I’ve been a Sprint customer since 2003. We’ve had our ups and downs, but I was always able to resolve my issues with them. Until now.

I have had a discount with them since 2005. This May, I responded to an offer to upgrade my account at a lower rate.

When I called, they said the offer was for new customers only.

“What about old customers?” I asked. “Shouldn’t you give someone who’s been loyal to you that price?”

A representative agreed to waive the rule and I signed a new two-year contract. The sales manager told me nothing would change on my account, except the rate.
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#Nophone day four: We couldn’t help it, we fell off the wagon!

We couldn’t do it.
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