I returned my AT&T phone, so why am I still being charged?
Richard Dixon returns his AT&T phone after filing an insurance claim. But the carrier is charging him for a new handset anyway. Why?
Her final AT&T bill is much too high. Where’s her refund?
Michelle Wu is billed for an extra month of AT&T service. She pays it, hoping to get refunded. But the money never comes. Now what?
AT&T offered a deal on a phone — then it reneged
When AT&T offers Enaruna Aideyan a special rate for two Samsung Galaxy S8+ phones, he jumps on it. Then AT&T refuses to honor the deal. What’s going on?
This HTC phone doesn’t work — can you help me fix it?
Albert Hanneman’s new HTC phone is missing in action after it breaks down and he sends it back to the manufacturer. Can the phone be found and fixed?
Condor found my missing phone, but won’t ship it back to me
Susan Weedall accidentally left her phone at the gate in the Frankfurt airport. Fortunately, airport security found it and paged her. Happy ending right? Sadly, no.
My T-Mobile plan is eligible for an upgrade. No, wait — it’s not
T-Mobile reneges on Nicolas Cragnolino’s iPhone upgrade offer. Can this consumer advocate persuade the company to fix this misunderstanding?
I thought we had a deal, AT&T. So where is my credit?
Gerald Golden upgrades to an iPhone 7, with the promise that it will be “free.” It’s not. Can he get the company to do the right thing?
Traveling abroad? Here’s how to avoid cell phone bill shock.
Wireless roaming charges are “outrageous,” to hear travelers like Karen Pliskin talk about them. And she ought to know.
Phones on planes, a matter of choice.
The U.S. Department of Transportation (DOT) is considering a proposal that would require airlines to notify passengers if they allow the use of mobile wireless devices, such as smartphones, to make telephone calls and to send messages while in the air.
The government is also seeking comments on whether to prohibit airlines from allowing voice calls on such devices and you have until Feb. 13 to give it a piece of your mind, and I suggest you do.
Should we delete Joe Kryszak’s cell phone number from this site?
Joe Kryszak wants us to do something that could put us out of commission.
Not going to let a few bad emails stop me from fixing this T-Mobile case!
When Angelika Blendstrup and her daughter arrived in France recently, they were certain that they wouldn’t be cut off from their friends and family back in the U.S. After all, they’d carefully selected a pricey T-Mobile plan that they were assured would work in Europe. But when they deplaned, they found that their mobile phones didn’t work — and they had to pay extra for inadequate service.
Don’t cross the border until you read this story
When you’re traveling, some of the most frustrating roadblocks aren’t the ones you can see. They’re the invisible barriers erected
T-Mobile just sent me a $1,200 bill — but I can’t pay
Should we help Dacia Bertrand with her T-Mobile bill?
Why won’t T-Mobile honor its upgrade offer?
T-Mobile offers Sharon Lewis an upgraded phone, but is it telling her the whole story? To find out, read on.
Charged $29 a month for no AT&T service
AT&T charges Zhenqiang Su an additional $29 for just one day of service; he reluctantly agrees. When it charges him another $29 for another month’s service, he balks. Should AT&T do that?
Oh no! My Samsung warranty defies the space-time continuum
Switching from iPhone to Android can be a nerve-racking experience. Apple loyalists can be fanatical about design and product integration, and it takes a lot to drive them away from the brand.
She’s looking for her Cricket manual, but all she hears are crickets
When Mona Palmer bought a new Cricket cell phone, she assumed it would be as easy to use as — well, a cell phone.
It wasn’t.
Mom’s cell phone doesn’t work — why won’t Verizon release her?
Anita Bah’s mother can’t get her cell phone to work. Now she wants to switch to a new wireless carrier. If only it were so easy.
Help! I’m having a disconnect with my cell phone insurance
Ralph Lagergren’s cell phone “protection” won’t protect him when he tries to invoke a buyback clause. Is he out of
Hey, where did my Sprint discount go?
When Denise Mendoza “upgrades” her Sprint account, the discount she had for years is gone. Is there any way to get it back?
#Nophone day four: We couldn’t help it, we fell off the wagon!
We couldn’t do it.
TSA watch: They’re looking for the wrong thing – and congratulating themselves for it
They say imitation is the sincerest form of flattery.
What would you do if you had a time machine?
I have to assume that the video clip making the rounds on the Internet today — you know, the one of an old lady clutching a cell phone in 1928 — is a hoax. But let’s just say it isn’t and that time travel is possible.
A fee to pay? What’ll they think of next?
You probably don’t want to know. But companies are now routinely charging customers a fee (most of it is pure profit to them) to pay their bills. The latest, reports the Los Angeles Times, is a fee to pay a Verizon phone bill.
Cellphones and electronic devices on airplanes: Time to rethink the policy?
How do you know that the rules restricting electronics on planes are impractical? When you see a crew member openly texting at 36,000 feet.