I returned my AT&T phone, so why am I still being charged?

Richard Dixon returns his AT&T phone after filing an insurance claim. But the carrier is charging him for a new handset anyway. Why? Read more “I returned my AT&T phone, so why am I still being charged?”

Her final AT&T bill is much too high. Where’s her refund?

Michelle Wu’s final AT&T bill includes an extra month of service. She pays it, hoping to get refunded. But the money never comes. Now what? Read more “Her final AT&T bill is much too high. Where’s her refund?”

AT&T offered a deal on a phone — then it reneged

When AT&T offers Enaruna Aideyan a special rate for two Samsung Galaxy S8+ phones, he jumps on it. Then AT&T refuses to honor the deal. What’s going on? Read more “AT&T offered a deal on a phone — then it reneged”

This HTC phone doesn’t work — can you help me fix it?

Albert Hanneman’s new HTC phone is missing in action after it breaks down and he sends it back to the manufacturer. Can the phone be found and fixed? Read more “This HTC phone doesn’t work — can you help me fix it?”

My T-Mobile plan is eligible for an upgrade. No, wait — it’s not

T-Mobile reneges on Nicolas Cragnolino’s iPhone upgrade offer. Can this consumer advocate persuade the company to fix this misunderstanding? Read more “My T-Mobile plan is eligible for an upgrade. No, wait — it’s not”

I thought we had a deal, AT&T. So where is my credit?

Gerald Golden upgrades to an iPhone 7, with the promise that it will be “free.” It’s not. Can he get the company to do the right thing? Read more “I thought we had a deal, AT&T. So where is my credit?”

Mom’s cell phone doesn’t work — why won’t Verizon release her?

Anita Bah’s mother can’t get her cell phone to work. Now she wants to switch to a new wireless carrier. If only it were so easy.
Read more “Mom’s cell phone doesn’t work — why won’t Verizon release her?”