Her final AT&T bill is much too high. Where’s her refund?
Michelle Wu is billed for an extra month of AT&T service. She pays it, hoping to get refunded. But the money never comes. Now what?
CELL PHONE
This HTC phone doesn’t work — can you help me fix it?
Albert Hanneman’s new HTC phone is missing in action after it breaks down and he sends it back to the manufacturer. Can the phone be found and fixed?
My T-Mobile plan is eligible for an upgrade. No, wait — it’s not
T-Mobile reneges on Nicolas Cragnolino’s iPhone upgrade offer. Can this consumer advocate persuade the company to fix this misunderstanding?
Mom’s cell phone doesn’t work — why won’t Verizon release her?
Anita Bah’s mother can’t get her cell phone to work. Now she wants to switch to a new wireless carrier. If only it were so easy.
Hey, where did my Sprint discount go?
When Denise Mendoza “upgrades” her Sprint account, the discount she had for years is gone. Is there any way to get it back?
TSA watch: They’re looking for the wrong thing – and congratulating themselves for it
They say imitation is the sincerest form of flattery.