Richard Dixon returns his AT&T phone after filing an insurance claim. But the carrier is charging him for a new handset anyway. Why? “I returned my AT&T phone, so why am I still being charged?”
Michelle Wu’s final AT&T bill includes an extra month of service. She pays it, hoping to get refunded. But the money never comes. Now what? “Her final AT&T bill is much too high. Where’s her refund?”
When AT&T offers Enaruna Aideyan a special rate for two Samsung Galaxy S8+ phones, he jumps on it. Then AT&T refuses to honor the deal. What’s going on? “AT&T offered a deal on a phone — then it reneged”
Albert Hanneman’s new HTC phone is missing in action after it breaks down and he sends it back to the manufacturer. Can the phone be found and fixed? “This HTC phone doesn’t work — can you help me fix it?”
T-Mobile reneges on Nicolas Cragnolino’s iPhone upgrade offer. Can this consumer advocate persuade the company to fix this misunderstanding? “My T-Mobile plan is eligible for an upgrade. No, wait — it’s not”
Gerald Golden upgrades to an iPhone 7, with the promise that it will be “free.” It’s not. Can he get the company to do the right thing? “I thought we had a deal, AT&T. So where is my credit?”
Anita Bah’s mother can’t get her cell phone to work. Now she wants to switch to a new wireless carrier. If only it were so easy.
“Mom’s cell phone doesn’t work — why won’t Verizon release her?”
Ralph Lagergren’s cell phone “protection” won’t protect him when he tries to invoke a buyback clause. Is he out of luck?
“Help! I’m having a disconnect with my cell phone insurance”
When Denise Mendoza “upgrades” her Sprint account, the discount she had for years is gone. Is there any way to get it back?
Question: I’ve been a Sprint customer since 2003. We’ve had our ups and downs, but I was always able to resolve my issues with them. Until now.
I have had a discount with them since 2005. This May, I responded to an offer to upgrade my account at a lower rate.
When I called, they said the offer was for new customers only.
“What about old customers?” I asked. “Shouldn’t you give someone who’s been loyal to you that price?”
A representative agreed to waive the rule and I signed a new two-year contract. The sales manager told me nothing would change on my account, except the rate.
“Hey, where did my Sprint discount go?”