Richard Dixon returns his AT&T phone after filing an insurance claim. But the carrier is charging him for a new handset anyway. Why?
Michelle Wu is billed for an extra month of AT&T service. She pays it, hoping to get refunded. But the money never comes. Now what?
When AT&T offers Enaruna Aideyan a special rate for two Samsung Galaxy S8+ phones, he jumps on it. Then AT&T refuses to honor the deal. What’s going on?
Albert Hanneman’s new HTC phone is missing in action after it breaks down and he sends it back to the manufacturer. Can the phone be found and fixed?
Susan Weedall accidentally left her phone at the gate in the Frankfurt airport. Fortunately, airport security found it and paged her. Happy ending right? Sadly, no.
T-Mobile reneges on Nicolas Cragnolino’s iPhone upgrade offer. Can this consumer advocate persuade the company to fix this misunderstanding?
Gerald Golden upgrades to an iPhone 7, with the promise that it will be “free.” It’s not. Can he get the company to do the right thing?
Wireless roaming charges are “outrageous,” to hear travelers like Karen Pliskin talk about them. And she ought to know.
The U.S. Department of Transportation (DOT) is considering a proposal that would require airlines to notify passengers if they allow the use of mobile wireless devices, such as smartphones, to make telephone calls and to send messages while in the air.
The government is also seeking comments on whether to prohibit airlines from allowing voice calls on such devices and you have until Feb. 13 to give it a piece of your mind, and I suggest you do.
Joe Kryszak wants us to do something that could put us out of commission.
When Angelika Blendstrup and her daughter arrived in France recently, they were certain that they wouldn’t be cut off from their friends and family back in the U.S. After all, they’d carefully selected a pricey T-Mobile plan that they were assured would work in Europe. But when they deplaned, they found that their mobile phones didn’t work — and they had to pay extra for inadequate service.
When you’re traveling, some of the most frustrating roadblocks aren’t the ones you can see. They’re the invisible barriers erected
Should we help Dacia Bertrand with her T-Mobile bill?
T-Mobile offers Sharon Lewis an upgraded phone, but is it telling her the whole story? To find out, read on.
AT&T charges Zhenqiang Su an additional $29 for just one day of service; he reluctantly agrees. When it charges him another $29 for another month’s service, he balks. Should AT&T do that?
Switching from iPhone to Android can be a nerve-racking experience. Apple loyalists can be fanatical about design and product integration, and it takes a lot to drive them away from the brand.
When Mona Palmer bought a new Cricket cell phone, she assumed it would be as easy to use as — well, a cell phone.
Anita Bah’s mother can’t get her cell phone to work. Now she wants to switch to a new wireless carrier. If only it were so easy.
Ralph Lagergren’s cell phone “protection” won’t protect him when he tries to invoke a buyback clause. Is he out of
When Denise Mendoza “upgrades” her Sprint account, the discount she had for years is gone. Is there any way to get it back?
We couldn’t do it.
They say imitation is the sincerest form of flattery.
I have to assume that the video clip making the rounds on the Internet today — you know, the one of an old lady clutching a cell phone in 1928 — is a hoax. But let’s just say it isn’t and that time travel is possible.
You probably don’t want to know. But companies are now routinely charging customers a fee (most of it is pure profit to them) to pay their bills. The latest, reports the Los Angeles Times, is a fee to pay a Verizon phone bill.
How do you know that the rules restricting electronics on planes are impractical? When you see a crew member openly texting at 36,000 feet.