I returned my AT&T phone, so why am I still being charged?

Richard Dixon returns his AT&T phone after filing an insurance claim. But the carrier is charging him for a new handset anyway. Why? Read more “I returned my AT&T phone, so why am I still being charged?”

Her final AT&T bill is much too high. Where’s her refund?

Michelle Wu’s final AT&T bill includes an extra month of service. She pays it, hoping to get refunded. But the money never comes. Now what? Read more “Her final AT&T bill is much too high. Where’s her refund?”

AT&T offered a deal on a phone — then it reneged

When AT&T offers Enaruna Aideyan a special rate for two Samsung Galaxy S8+ phones, he jumps on it. Then AT&T refuses to honor the deal. What’s going on? Read more “AT&T offered a deal on a phone — then it reneged”

This HTC phone doesn’t work — can you help me fix it?

Albert Hanneman’s new HTC phone is missing in action after it breaks down and he sends it back to the manufacturer. Can the phone be found and fixed? Read more “This HTC phone doesn’t work — can you help me fix it?”

Condor found my missing phone, but won’t ship it back to me

Susan Weedall accidentally left her phone at the gate in the Frankfurt airport. Fortunately, airport security found it and paged her. Happy ending right? Sadly, no. Read more “Condor found my missing phone, but won’t ship it back to me”