Are gift cards better for you — or better for the business?

Ask Richard Brigleb about gift cards, and he’ll tell you about the $200 worth of plastic for a wine store and local restaurant he just found in his kitchen drawer.
Read more “Are gift cards better for you — or better for the business?”

Why is US Airways so un-American?

Jorg Hackemann /
Jorg Hackemann /
If you read nothing more than the headline of this story, you might think this is another rant about the evils of airline consolidation — a consolidation that, by the way, isn’t over yet.

But it isn’t. Instead, I’m thinking about how to respond to a complaint I received from Mark Ellerman, a passenger on a recent flight from Phoenix to Chicago. Actually, so are all of the volunteer advocates who work with me.

We just don’t know what to tell him.
Read more “Why is US Airways so un-American?”