Are gift cards better for you — or better for the business?

Ask Richard Brigleb about gift cards, and he’ll tell you about the $200 worth of plastic for a wine store and local restaurant he just found in his kitchen drawer.
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Why is US Airways so un-American?

Jorg Hackemann / Shutterstock.com
Jorg Hackemann / Shutterstock.com
If you read nothing more than the headline of this story, you might think this is another rant about the evils of airline consolidation — a consolidation that, by the way, isn’t over yet.

But it isn’t. Instead, I’m thinking about how to respond to a complaint I received from Mark Ellerman, a passenger on a recent flight from Phoenix to Chicago. Actually, so are all of the volunteer advocates who work with me.

We just don’t know what to tell him.
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