Here’s how Enterprise stopped its fraudulent damage claims

Enterprise has been accused of running a ding-and-dent scam so often by readers of this site, I’ve lost count.

But something interesting has happened lately. The complaints have slowed to a trickle.

Why? Read more “Here’s how Enterprise stopped its fraudulent damage claims”

“This lady was actually trying to intimidate me over the phone”

Ah, the lengths to which a car rental company will go to squeeze a few bucks out of a customer. Consider what happened to John Conkel of Las Vegas, Nev., when he rented a vehicle from Alamo in Denver recently. It kinda makes you wonder why they don’t just click on the IRS rebate calculator, like everyone else. But I digress.

While Conkel was driving in a rainstorm in Colorado Springs, he scraped his right front wheel. Hard enough so that he though it might go flat. So he phoned Alamo to report the probable damage.

The next day, I just went over to the gas station and filled the tire with a little free air at a 7-11 Store. Tire and wheel were fine. A week later I turned the car in back in Denver. There were no issues, and it passed inspection with the Alamo rep.

Conkel thought all was fine. He was wrong.

Two months later, I got a letter from Alamo telling me to call a rep referencing the damage I caused to their vehicle. I called. The Alamo customer representative insisted I provide her with my car insurance company and my insurance number so Alamo could make a claim with my company.

This lady was actually trying to intimidate me over the phone. It didn’t work. I told her to send me the invoice of the exact problem I had caused, and the associated cost to repair or replace.

I also told her that if any item would be replaced, my son, who lives in Denver, would stop by and pick up the damaged items since I was paying for it.

Alamo never called back.

“My advice?” he says. “Never trust them.”

This is fascinating. I wonder how many car rental companies log calls reporting probable damage and then try to collect on them months later? Is this a problem any readers of this blog have encountered?

If so, do tell.