When Arlene Morzinsky tried to check in for her recent JetBlue Airways flight to New Orleans, the airline told her that her business wasn’t welcome. “Get out of my store! What to do when you’re denied service”
You can always cancel.
Those are the four most dangerous words a consumer can hear.
They’re often preceded by: “Don’t worry!” “When you hear these words, run!”
Two years ago, Southwest abandoned a takeoff from Chicago to Columbus, Ohio, to remove Peggy Uhle from a flight. “Southwest is still taking this passenger under its wing”
Can we talk about the end? It’s that moment when you say, “That’s it. I’m taking my business elsewhere.” And you mean it. “When it’s time to take your business elsewhere, here’s the right way to exit”
If I used the words “honest” and “business” in the same sentence, would you burst into uncontrolled laughter? Uncontrolled, incredulous, laugh-until-you-cry kind of laughter? “Yes, you can find an honest business. Here’s how.”