Get out of my store! What to do when you’re denied service

When Arlene Morzinsky tried to check in for her recent JetBlue Airways flight to New Orleans, the airline told her that her business wasn’t welcome. Read more “Get out of my store! What to do when you’re denied service”

When you hear these words, run!

You can always cancel.

Those are the four most dangerous words a consumer can hear.

They’re often preceded by: “Don’t worry!” Read more “When you hear these words, run!”

Southwest is still taking this passenger under its wing

Two years ago, Southwest abandoned a takeoff from Chicago to Columbus, Ohio, to remove Peggy Uhle from a flight. Read more “Southwest is still taking this passenger under its wing”

When it’s time to take your business elsewhere, here’s the right way to exit

Can we talk about the end? It’s that moment when you say, “That’s it. I’m taking my business elsewhere.” And you mean it. Read more “When it’s time to take your business elsewhere, here’s the right way to exit”

Yes, you can find an honest business. Here’s how.

If I used the words “honest” and “business” in the same sentence, would you burst into uncontrolled laughter? Uncontrolled, incredulous, laugh-until-you-cry kind of laughter? Read more “Yes, you can find an honest business. Here’s how.”

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