When Joel Brown checks into his Airbnb rental, he quickly finds he needs to check out. When the host puts him in an alternative accommodation, it isn’t suitable. Then Airbnb gives him a partial refund, but he wants more. Can our advocates help Brown secure a full refund for his ruined vacation? “Bugs in my Airbnb rental ruined my vacation. I would like a refund”
Somewhere between hauling a month’s worth of groceries and luggage up four flights of stairs and into a shoebox-size urban rental apartment and discovering the spider nesting in the bedsheets, I happened to brush my hand across my face. “Worst. Vacation. Rental. Ever.”
Maybe David and Mary Sue Conner didn’t tell their rental homeowner they were in Oahu for a family vacation of a lifetime. But when you drop $25,000 for a one-month stay in Hawaii, and the whole ohana is there, that probably goes without saying: this is a special event, and everything needs to be perfect.
It wasn’t. The problems ranged from minor, such as a faulty air conditioning unit and a broken dryer on the owner-managed rental, to something many guests would consider a real deal-breaker: insects. Lot’s of ’em.
“We noticed as we were unpacking that there were ant traps throughout the house,” remembers Mary Sue Conner. “We didn’t give it much notice since we were in the tropics and bugs come with the territory. But on the second morning my husband noticed that the window sills in the great room had piles of ant hills across the entire length. It’s almost 30 feet long. We found ants everywhere.”
“My Hawaii vacation rental is infested with ants – can I get a partial refund?”
Patricia Sweeney says she suffered multiple insect bites on a recent Delta Air Lines flight from Atlanta to New York. “The bites were most likely bed bugs or fleas,” she says. “I had a severe reaction to them and developed an infection.”
But that wasn’t the worst part. Sweeney, who later that day made a connection to another Delta flight to Shannon, Ireland, notified her flight crew about the bites. She says they gave her three choices:
“Bitten by bugs on my Delta Air Lines flight to New York”