When William Shallcross rents a car from rentalcars.com, the confirmation shows that all taxes and fees are included in the price. But when he picks up the car, he’s charged the taxes and fees again. Our advocates sort through the rental runaround. “RentalCars.com confirmed my rate included all fees, but Budget disagreed”
Although Peggy Kroll does not authorize automatic toll payment service on her Budget rental, she is charged a “convenience fee” by Budget for E-ZPass service in New York and New Jersey. Can our advocates persuade Budget to reverse the fee? “I didn’t activate my E-ZPass on my Budget rental, so why am I being charged for it?”
Thomas Bell assumes he’s covered by Budget’s optional collision-damage waiver when he rents a car in Costa Rica. But now the company wants him to pay for a new set of tires. Can it do that? “Covered for my car rental in Costa Rica — except for the tires”
Sometimes, it all comes down to who you know.
“How knowing the right person can save you $600”
That’s how Judy Nagy, one of our forum advocates, responded to Michael McDougall when he shared his ridiculous, improbable, and apparently unresolvable case involving a frivolous claim on a Budget car rental. ““We hear some wild stories on this forum, but yours is just plain bizarre””