RentalCars.com confirmed my rate included all fees, but Budget disagreed

When William Shallcross rents a car from rentalcars.com, the confirmation shows that all taxes and fees are included in the price. But when he picks up the car, he’s charged the taxes and fees again. Our advocates sort through the rental runaround. Read more “RentalCars.com confirmed my rate included all fees, but Budget disagreed”

I didn’t activate my E-ZPass on my Budget rental, so why am I being charged for it?

Although Peggy Kroll does not authorize automatic toll payment service on her Budget rental, she is charged a “convenience fee” by Budget for E-ZPass service in New York and New Jersey. Can our advocates persuade Budget to reverse the fee? Read more “I didn’t activate my E-ZPass on my Budget rental, so why am I being charged for it?”

Covered for my car rental in Costa Rica — except for the tires

Thomas Bell assumes he’s covered by Budget’s optional collision-damage waiver when he rents a car in Costa Rica. But now the company wants him to pay for a new set of tires. Can it do that? Read more “Covered for my car rental in Costa Rica — except for the tires”

How knowing the right person can save you $600

Sometimes, it all comes down to who you know.
Read more “How knowing the right person can save you $600”

“We hear some wild stories on this forum, but yours is just plain bizarre”

That’s how Judy Nagy, one of our forum advocates, responded to Michael McDougall when he shared his ridiculous, improbable, and apparently unresolvable case involving a frivolous claim on a Budget car rental. Read more ““We hear some wild stories on this forum, but yours is just plain bizarre””