When William Shallcross rents a car from rentalcars.com, the confirmation shows that all taxes and fees are included in the price. But when he picks up the car, he’s charged the taxes and fees again. Our advocates sort through the rental runaround. “RentalCars.com confirmed my rate included all fees, but Budget disagreed”
Although Peggy Kroll does not authorize automatic toll payment service on her Budget rental, she is charged a “convenience fee” by Budget for E-ZPass service in New York and New Jersey. Can our advocates persuade Budget to reverse the fee? “I didn’t activate my E-ZPass on my Budget rental, so why am I being charged for it?”
Patrick Novak rented a car for a week from Budget at its Edmonton airport facility in Alberta, Canada. During the rental period, between Jasper National Park and Banff, the car got a flat. Novak changed the tire and installed the emergency spare.
Novak’s case raises a question that may come up the next time you rent a car: What are your responsibilities for the repair of a car?
And there’s a question for us, too: Should we try to help him? “A flat tire and a surprise fee with Budget — can you guys fix this?”
Lauren Kurtz claims that when she rented a car from Budget in Fort Lauderdale, Fla., the rental agent told her that a charge of $439 was “nothing” and “don’t worry about it.” So she thought nothing of it — until the charge appeared on her credit card statement.
If you think that Kurtz is stuck with the charge because her story doesn’t make sense, our advocates agree with you. “Sorry, but we are consumer advocates, not magicians”
Christine Downey is stuck with a surprise $1,490 bill for damaging her Budget rental car. She says she didn’t do it, but she may be out of luck. We’re wondering whether we should take this case. “A surprise fee for damaging her rental car, but she says she didn’t do it”