When William Shallcross rents a car from rentalcars.com, the confirmation shows that all taxes and fees are included in the price. But when he picks up the car, he’s charged the taxes and fees again. Our advocates sort through the rental runaround.
Although Peggy Kroll does not authorize automatic toll payment service on her Budget rental, she is charged a “convenience fee” by Budget for E-ZPass service in New York and New Jersey. Can our advocates persuade Budget to reverse the fee?
Patrick Novak rented a car for a week from Budget at its Edmonton airport facility in Alberta, Canada. During the rental period, between Jasper National Park and Banff, the car got a flat. Novak changed the tire and installed the emergency spare.
Lauren Kurtz claims that when she rented a car from Budget in Fort Lauderdale, Fla., the rental agent told her that a charge of $439 was “nothing” and “don’t worry about it.” So she thought nothing of it — until the charge appeared on her credit card statement. If you think that Kurtz is stuck with the charge because her story doesn’t make sense, our advocates agree with you.
Christine Downey is stuck with a surprise $1,490 bill for damaging her Budget rental car. She says she didn’t do it, but she may be out of luck. We’re wondering whether we should take this case.
Thomas Bell assumes he’s covered by Budget’s optional collision-damage waiver when he rents a car in Costa Rica. But now the company wants him to pay for a new set of tires. Can it do that?
When Noeleen and Eddie Newman got back home to Ireland, they were shocked to find an extra $1,200 charged to their credit card by Budget Rent A Car for their rental while visiting the U.S. After we got involved, Budget offered them a partial refund. Is it enough?
Sometimes, it all comes down to who you know.
That’s how Judy Nagy, one of our forum advocates, responded to Michael McDougall when he shared his ridiculous, improbable, and
When Kate Gunnell’s daughter was touring the University of Washington campus, her family focused on fees for tuition, room and board, books, and the various activities that she could participate in as an incoming freshman — but not car rental “processing fees.” One year later, Gunnell is wondering why Budget is trying to charge her $30 for a ticket she doesn’t even remember receiving.
When Todd Fischer and his girlfriend rent a car in Las Vegas, Budget charges him an “additional driver” fee, even