Although Peggy Kroll does not authorize automatic toll payment service on her Budget rental, she is charged a “convenience fee” by Budget for E-ZPass service in New York and New Jersey. Can our advocates persuade Budget to reverse the fee? “I didn’t activate my E-ZPass on my Budget rental, so why am I being charged for it?”
Thomas Bell assumes he’s covered by Budget’s optional collision-damage waiver when he rents a car in Costa Rica. But now the company wants him to pay for a new set of tires. Can it do that? “Covered for my car rental in Costa Rica — except for the tires”
Sometimes, it all comes down to who you know.
“How knowing the right person can save you $600”
That’s how Judy Nagy, one of our forum advocates, responded to Michael McDougall when he shared his ridiculous, improbable, and apparently unresolvable case involving a frivolous claim on a Budget car rental. ““We hear some wild stories on this forum, but yours is just plain bizarre””