Expedia changes its “America-only” clause in price guarantee

Remember the “America-only” provision in Expedia’s Best Price Guarantee? Earlier this week, I wrote about reader Craig Simpson’s efforts to persuade the online agency to adjust his rate at a hotel in Antigua after he found a lower rate on the property’s Web site.

But Expedia’s price warranty had a provision that “in the unlikely event that you find a lower rate on Expedia.com or on another U.S.-based website within 24 hours of booking with Expedia.com, we will credit or refund to you the difference.”

Not only did Expedia honor his rate after I got involved. Now it’s also also changed its policy.
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Best price loophole leaves Antigua visitor high and dry

After Craig Simpson booked a six-night stay at the Cocos Hotel on Antigua, he wondered if the $312 rate was the lowest available. It’s a good thing Expedia offers a “Best Price Guarantee” so you customers like him can “always book your trip with confidence.” The identical room was $293 a night through the hotel’s Web site.

Trouble is, Expedia’s guarantee didn’t apply to his purchase. Simpson explains:

They say the Web site where I found the better price is not an American-based Web site. Of course it’s not American-based! I’m taking a trip to the Caribbean. Why would an Antiguan hotel have an American-based Web site?

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