After daughter’s death, United makes an “insensitive” offer

When Richard Croce’s daughter dies suddenly while he’s in Venice, Italy, United Airlines asks him to pay $5,880 to get home. In economy class. Is that fair?
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Can an airline break its own rules?

It’s true that airlines come up with some of the most absurd rules in the travel business. If you have any doubts, just ask your favorite travel agent to book a hidden city or back-to-back ticket.
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Southwest Airlines responds to needy passenger with compassion – why won’t US Airways?

Can you be right -- and wrong? / Photo by Tipek US Airways - Flickr
When you’re in my line of work, you hear your share of sob stories. Few are as tragic as Charley Price’s, and few have as frustrating an outcome.

His story starts with the death of his wife’s father last summer, only two months after Price’s mother-in-law had passed away.
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This case can’t be solved: They charged $5,900 for a one-way ticket in economy class to fly to my mother’s funeral

Walk-up fares are some of the most flexible — and pricey — airline tickets. But corner any airline employee at a party, and they’ll admit these super-high, unrestricted fares, which are purchased at the last minute, are meant to be paid by business travelers on an expense account.

Not passengers like Dina Bennett. And yet South African Airlines charged her $5,900 for a one-way, economy class ticket from Namibia back to San Diego, so she could attend her mother’s funeral recently.

Bennett though she’d get to fly in business class, at that price. But she had to sit in the back of the plane. And that doesn’t sit right with her.
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