When Mike Thompson boarded his American Airlines flight, he tried to bring a piece of carry-on luggage aboard. The gate agent refused to allow him to do so and ultimately threw him off the flight. “American threw me off my flight. Do I have any recourse?”
What’s an airline ticket?
That’s not a trick question. Two major airlines — Delta Air Lines and United Airlines — are quietly challenging our most basic assumptions. Another major carrier is expected to do the same any day now. And passengers, and the government, are pushing back. “Do air travelers really want ‘basic economy’ fares? No, and here’s why.”