My bank won’t cash this refund check from Aer Lingus

When Christine Gaesser is forced to cancel her flight on Aer Lingus, the airline sends her a refund check that her bank won’t cash and ignores her request for a credit. Can our advocates persuade Aer Lingus to issue Gaesser a refund in a form she can use? Read more “My bank won’t cash this refund check from Aer Lingus”

She didn’t smoke marijuana in her room, but this alarm is still going off

Thao Le doesn’t smoke. So why is her hotel charging her a $250 “cleaning” fee — and for smoking marijuana, no less? Read more “She didn’t smoke marijuana in her room, but this alarm is still going off”

If you love your bank, set it free

Sandra Hoboy wrote to us after many months of disenchantment with Bank of America. A longtime customer frustrated over a fee dispute, her relationship with her bank was on the verge of a break-up. How could a banking relationship once so right go so wrong?
Read more “If you love your bank, set it free”

It’s great to have Bank of America in my corner — seriously

Oksix/Shutterstock
Oksix/Shutterstock

Bank of America gets more than its fair share of complaints. But Ann Rieke just had a terrific experience with her B of A credit card, and wanted me to know about it.

Hers is a familiar story. She’d paid $1 to get her “free” credit score through a fly-by-night company online. “When we called, a representative said it was ‘plain as day’ I was signing up for a monthly report.”

Read more “It’s great to have Bank of America in my corner — seriously”

Decimal point error changes restaurant bill to €2,190 — Bank of America says “too bad”!

The tab for lunch at the Hatzikeli Fish Tavern in Rhodes, Greece, came to €219 for Siyun Kim. At least that’s what he thought.

But when Kim returned home from his cruise last June, he discovered someone had moved a decimal point. The restaurant had charged €2,190.

Good thing Kim put everything on his Bank of America card. Its cards offer total security protection that guarantee fraud monitoring and something it calls “zero liability” for customers.

They’d help him fix his fishy Fish Tavern bill, right?

Well, maybe not.
Read more “Decimal point error changes restaurant bill to €2,190 — Bank of America says “too bad”!”