You have the wrong BahnCard — that’ll be 75 euros!

Ron Selge didn’t have the right combination of train ticket and membership card on his recent trip to Germany. A conductor demanded an extra 75 euros, which he believes is punitive. Can I get a refund for this fare snafu?

Read more “You have the wrong BahnCard — that’ll be 75 euros!”

Collection agency called after passenger questions BahnCard billing

It seemed like a good idea at the time. Haroldy Woods was taking the train from Frankfurt, Germany, to Passau and a ticket agent offered her a discount if she bought a Deutsche BahnCard.

It wasn’t. The terms on the card weren’t entirely clear, since she didn’t speak German. And after DB charged her $221, it kept billing her.

See, the BahnCard is a subscription service that automatically renews. And the German railway doesn’t take too kindly to people not paying its bills, even if you entered into a contract without fully understanding it.
Read more “Collection agency called after passenger questions BahnCard billing”