Alitalia promised to cover my lost luggage, but the check never arrived

After John Nealon’s bags go missing, his airline sends him shopping. Why won’t it cover the bill? Read more “Alitalia promised to cover my lost luggage, but the check never arrived”

Two broken Heys bags, one broken promise

Both of Carlos DeLeon’s bags are broken, but Heys won’t fix them even though they’re under warranty. Why not? Read more “Two broken Heys bags, one broken promise”

How to win the war on wrinkled clothes

You’d be hard-pressed to find a more frivolous travel topic than wrinkles. But I’m willing to bet that the longer you spend on the road, the less you’re laughing. Read more “How to win the war on wrinkled clothes”

How to travel light — really light

It’s one thing to preach about the virtues of traveling light. It’s quite another to practice them. Read more “How to travel light — really light”

Ryanair orders passenger with bag question to “shut up” — does she deserve a refund?

The Irish discount carrier Ryanair has a well-earned reputation for unapologetically burying its customers in fees, including charges for carrying their bags on board. It isn’t as well-known for its unfailingly polite defenses of its indefensible policies and their uneven implementation.

Yomna Nasr’s story probably won’t change your opinion of Ryanair. But after reading it, you may grudgingly give it points for its clever non-apologies.
Read more “Ryanair orders passenger with bag question to “shut up” — does she deserve a refund?”

Do travelers need new federal protections?

It’s not your imagination. Congress seems to be paying closer attention to travelers’ welfare.

A couple of weeks ago, I wrote about the International Travelers Bill of Rights, proposed bipartisan legislation that would require online travel agencies to disclose information about the potential health and safety risks of overseas vacation destinations marketed on their sites. A week earlier, I covered the aggressive new tarmac-delay laws included in the Federal Aviation Administration reauthorization bill.
Read more “Do travelers need new federal protections?”

Is this enough compensation? Refunded $800 for $2,500 worth of missing clothes

Leonard Henderson’s ski trip to Telluride, Colo., didn’t go as planned. US Airways lost his luggage and it stayed lost for the duration of the trip.

He had to buy new clothes, for which the airline promised to reimburse him, but when the time came for it to refund his purchases, US Airways balked. Henderson paid $2,500 for new gear, but the airline only covered $800.

Is that enough?
Read more “Is this enough compensation? Refunded $800 for $2,500 worth of missing clothes”