Airline scales lie.
It’s not an uncommon allegation. And sometimes, it’s actually true. Ticket counter weights in Phoenix, Raleigh, N.C., and Seattle have been found to be inaccurate — errors that often enrich the airline. Read more “How to tip the airline scales in your favor”
After John Nealon’s bags go missing, his airline sends him shopping. Why won’t it cover the bill? Read more “Alitalia promised to cover my lost luggage, but the check never arrived”
Both of Carlos DeLeon’s bags are broken, but Heys won’t fix them even though they’re under warranty. Why not? Read more “Two broken Heys bags, one broken promise”
You’d be hard-pressed to find a more frivolous travel topic than wrinkles. But I’m willing to bet that the longer you spend on the road, the less you’re laughing. Read more “How to win the war on wrinkled clothes”
It’s one thing to preach about the virtues of traveling light. It’s quite another to practice them. Read more “How to travel light — really light”