Alitalia promised to cover my lost luggage, but the check never arrived

After John Nealon’s bags go missing, his airline sends him shopping. Why won’t it cover the bill? Read more “Alitalia promised to cover my lost luggage, but the check never arrived”

Two broken Heys bags, one broken promise

Both of Carlos DeLeon’s bags are broken, but Heys won’t fix them even though they’re under warranty. Why not? Read more “Two broken Heys bags, one broken promise”

How to win the war on wrinkled clothes

You’d be hard-pressed to find a more frivolous travel topic than wrinkles. But I’m willing to bet that the longer you spend on the road, the less you’re laughing. Read more “How to win the war on wrinkled clothes”

How to travel light — really light

It’s one thing to preach about the virtues of traveling light. It’s quite another to practice them. Read more “How to travel light — really light”

Shocked by Spirit’s luggage fees – can you help me get a refund?

Vash Patel is like most air travelers: He doesn’t like to pay a lot but he also doesn’t like surprises. But that’s exactly what he got when he booked a recent flight from Boston to Atlanta on … wait for it … Spirit Airlines.
Read more “Shocked by Spirit’s luggage fees – can you help me get a refund?”

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