Airport luggage scales lie. It’s not an uncommon allegation. And sometimes, it’s actually true. Ticket counter weights in Phoenix, Raleigh, N.C., and Seattle have been found to be inaccurate — errors that often enrich the airline.
After Ellen Van den Broeck’s flight on Airberlin is delayed, she’s bumped to a later flight, which is also delayed. When she finally lands in Berlin, her luggage doesn’t land with her. Now what?
LATAM Airlines damages Julia Schiffman’s luggage and agrees to pay her for the loss. But it never does. Can we help her get her money?
If there were a movie titled “Escape from Hawaii,” Chaya Friedman could be the star. She and her husband are stuck on the island of Molokai and miss their connection in Honolulu to get home to the Chicago area. She is forced to buy tickets on another airline in order to make it to Honolulu on time. Can our advocates help her get reimbursed for her expenses?
When Wesam Azaizeh arrives safely home, he realizes that his luggage didn’t make it. And when he seeks compensation from Airberlin, he gets multiple acknowledgments, but his claim is never paid or denied. Now what?
After John Nealon’s bags go missing, his airline sends him shopping. Why won’t it cover the bill?
Adam Shulman and his wife recently traveled to beautiful Iceland. The only problem was that the Shulmans’ baggage, which included their winter clothes, didn’t make the trip.
Both of Carlos DeLeon’s bags are broken, but Heys won’t fix them even though they’re under warranty. Why not?
WOW Airlines doesn’t dispute that it lost Michelle Kelly’s luggage, but when she repeatedly tries to recover the cost of her possessions, the airline repeatedly tells her it hasn’t received her claim.
You’d be hard-pressed to find a more frivolous travel topic than wrinkles. But I’m willing to bet that the longer you spend on the road, the less you’re laughing.
It’s one thing to preach about the virtues of traveling light. It’s quite another to practice them.
Jayant Uppal’s rolling bag won’t roll anymore, and he blames Emirates Airlines for breaking off his wheel in transit. Airlines generally are strict about compensating for “normal wear and tear” of checked bags. Can our advocates help him get his bag rolling again?
Audrey Claxton and her husband are about to depart on a cruise to Hawaii. But like many cruise passengers, they find it a burden to schlep their bags from their home to the ship.
Kathleen Hull flies once on Spirit but is charged twice for her baggage. What’s going on here? And can her online travel agency help her sort it out?
Lisa Evans’ story is the next verse of the same old song from Aer Lingus. She was scheduled to fly from Dallas to Dublin by way of Philadelphia. Unfortunately, at the end of the trip, her luggage didn’t show up at the baggage carousel in the Dublin airport. She didn’t receive it for four days – and Aer Lingus is ignoring her claim for reimbursement.
It’s that time of year when an already tight space on a plane, train or automobile seems even tighter, thanks to those extra holiday presents or layers of bulky winter clothing you’re wearing, the airspace intrusion of an oversized seatmate or a yapping emotional-support poodle. This may be the right moment to bring up travel minimalism, which can help you make it through even the most claustrophobia-inducing voyage.
WOW Airlines lost David Robinson’s daughter’s luggage and abandoned her in an airport that she wasn’t supposed to fly into. What does WOW owe his daughter?
Deborah Ibonwa flew an international itinerary on two different airlines. One of the airlines lost her bag, but Ibonwa wants to know if she can seek full compensation for the lost bag from both airlines.
Aer Lingus lost a piece of checked luggage at the end of Catherine Rittenhouse’s family vacation. An airline representative met Rittenhouse at the baggage claim that day — and then disappeared, taking the paperwork with her, never to be heard from again
When Peter and Ruth Hume’s checked bag goes missing on Iberia Airlines, can our advocates help them get it back?
Roslyn Lang pays $25 to check her small suitcase each time she travels on United Airlines. Although her bag could fit in the overhead compartment, she is 73 years old and can’t lift the suitcase, so she always checks her bag.
If American Airlines promises to pay for a new jacket, they will. That is what Leonard Demers thought.
Does anyone really believe that airlines are installing bigger overhead bins so you can drag your regulation-size carry-on bag on the plane?
“I am so tired of consumer reporters complaining about the size of the seats on a plane,” an email from
Vash Patel is like most air travelers: He doesn’t like to pay a lot but he also doesn’t like surprises.
Tom Ungar and his wife spent $128 to fly from Venice, Italy, to Naples, which is a ridiculously low fare. But when their checked luggage tipped the scales at just over 20 kilos, their airline demanded an additional $152.
The Irish discount carrier Ryanair has a well-earned reputation for unapologetically burying its customers in fees, including charges for carrying