How to tip the airline scales in your favor

Airline scales lie.

It’s not an uncommon allegation. And sometimes, it’s actually true. Ticket counter weights in Phoenix, Raleigh, N.C., and Seattle have been found to be inaccurate — errors that often enrich the airline. Read more “How to tip the airline scales in your favor”

I have sentimental items in my lost bag. Can you help me reach Airberlin?

After Ellen Van den Broeck’s flight on Airberlin is delayed, she’s bumped to a later flight, which is also delayed. When she finally lands in Berlin, her luggage doesn’t land with her. Now what? Read more “I have sentimental items in my lost bag. Can you help me reach Airberlin?”

Six months ago, LATAM promised to pay me $144. I’m still waiting.

LATAM Airlines damages Julia Schiffman’s luggage and agrees to pay her for the loss. But it never does. Can we help her get her money? Read more “Six months ago, LATAM promised to pay me $144. I’m still waiting.”

Where is my refund, Hawaiian Airlines?

If there were a movie titled “Escape from Hawaii,” Chaya Friedman could be the star. She and her husband are stuck on the island of Molokai and miss their connection in Honolulu to get home to the Chicago area. She is forced to buy tickets on another airline in order to make it to Honolulu on time. Can our advocates help her get reimbursed for her expenses? Read more “Where is my refund, Hawaiian Airlines?”

Is Airberlin ignoring this traveler’s request?

When Wesam Azaizeh arrives safely home, he realizes that his luggage didn’t make it. And when he seeks compensation from Airberlin, he gets multiple acknowledgments, but his claim is never paid or denied. Now what? Read more “Is Airberlin ignoring this traveler’s request?”