Why you’re the journalist of the year

The American Society of Travel Agents yesterday named me its journalist of the year. I still can’t believe it. It feels like it’s happening to someone else.

Actually, it is.
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Who do you love?

Tell us who you love the most! Balloting is now open for our 12th annual Reader’s Choice awards.

Please cast your vote for your favorite airline, car rental company, cruise line, hotel, ground transportation option, online travel agency, theme park, travel app, travel insurance company, travel site, vacation rental site and travel blog.

Here are this year’s winners.
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Thanks to Travelocity, I’ll never make Silver Elite

Chris Joseph’s flight doesn’t get booked the right way on Travelocity. Can his ticket be fixed?
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Here’s a new customer service award you’ll actually use


You don’t have to click around too long online to find an award. They’re as common as pop-up ads — and often just as annoying. Most are self-congratulatory industry prizes that can’t be used as a reliable buying guide.
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“Thanks for nothing”

People often mistake this site for one of those concierge services, thinking that I’ll fight every case regardless of its merits. Jim Kerrigan is one of them.
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