Which time zone counts for this Amtrak cancellation deadline?

Sonia Thacher books a trip to the Grand Canyon with Amtrak Vacations and wisely includes trip insurance with her purchase. When she falls ill and is hospitalized, her mom cancels the trip before noon on the day the policy requires in order to qualify for a full refund. So why is she being told she missed the deadline? Read more “Which time zone counts for this Amtrak cancellation deadline?”

I struck out with Amtrak’s Empire Builder

A lack of handicapped facilities on Amtrak makes Anne Evans’ journey through the American West a nightmare. Is she entitled to a refund? Read more “I struck out with Amtrak’s Empire Builder”

We never asked for travel insurance — can we get our money back?

Sarah Stevens-Rayburn and her husband find a mysterious charge for travel insurance on their Amtrak Vacations bill. They never asked for insurance. Can they get a refund?
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What happened to my travel industry – and how do I get it back?

Glen Brewer is an unashamed railroad enthusiast. He runs a website that specializes in 19th century trains. And that made his email to me about his recent flight so noteworthy.
Read more “What happened to my travel industry – and how do I get it back?”

Amtrak goes off the rails for some passengers

The complimentary amenity kits on Amtrak’s Empire Builder service from Chicago to Portland and Seattle and Coast Starlight from Los Angeles to Seattle vanished forever last month.
Read more “Amtrak goes off the rails for some passengers”