I struck out with Amtrak’s Empire Builder

A lack of handicapped facilities on Amtrak makes Anne Evans’ journey through the American West a nightmare. Is she entitled to a refund? Read more “I struck out with Amtrak’s Empire Builder”

We never asked for travel insurance — can we get our money back?

Sarah Stevens-Rayburn and her husband find a mysterious charge for travel insurance on their Amtrak Vacations bill. They never asked for insurance. Can they get a refund?
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What happened to my travel industry – and how do I get it back?

Glen Brewer is an unashamed railroad enthusiast. He runs a website that specializes in 19th century trains. And that made his email to me about his recent flight so noteworthy.
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Amtrak goes off the rails for some passengers

The complimentary amenity kits on Amtrak’s Empire Builder service from Chicago to Portland and Seattle and Coast Starlight from Los Angeles to Seattle vanished forever last month.
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Amtrak takes a page from airlines, raises luggage fees

Amtrak is raising its luggage fees on Sept. 10, the national rail carrier disclosed on its website today.
Read more “Amtrak takes a page from airlines, raises luggage fees”