Sonia Thacher books a trip to the Grand Canyon with Amtrak Vacations and wisely includes trip insurance with her purchase. When she falls ill and is hospitalized, her mom cancels the trip before noon on the day the policy requires in order to qualify for a full refund. So why is she being told she missed the deadline? “Which time zone counts for this Amtrak cancellation deadline?”
A lack of handicapped facilities on Amtrak makes Anne Evans’ journey through the American West a nightmare. Is she entitled to a refund? “I struck out with Amtrak’s Empire Builder”
Sarah Stevens-Rayburn and her husband find a mysterious charge for travel insurance on their Amtrak Vacations bill. They never asked for insurance. Can they get a refund?
“We never asked for travel insurance — can we get our money back?”
Glen Brewer is an unashamed railroad enthusiast. He runs a website that specializes in 19th century trains. And that made his email to me about his recent flight so noteworthy.
“What happened to my travel industry – and how do I get it back?”
The complimentary amenity kits on Amtrak’s Empire Builder service from Chicago to Portland and Seattle and Coast Starlight from Los Angeles to Seattle vanished forever last month.
“Amtrak goes off the rails for some passengers”