Sarah Stevens-Rayburn and her husband find a mysterious charge for travel insurance on their Amtrak Vacations bill. They never asked for insurance. Can they get a refund?
Read more “We never asked for travel insurance — can we get our money back?”
The complimentary amenity kits on Amtrak’s Empire Builder service from Chicago to Portland and Seattle and Coast Starlight from Los Angeles to Seattle vanished forever last month.
Read more “Amtrak goes off the rails for some passengers”
Amtrak is raising its luggage fees on Sept. 10, the national rail carrier disclosed on its website today.
Read more “Amtrak takes a page from airlines, raises luggage fees”
Question: We recently traveled on Amtrak’s California Zephyr from Chicago to Sacramento. It was not a good experience.
Read more “No refund for derailed Amtrak trip”
Here’s a case where a ticket contract and the reality of an experience find themselves on a head-on collision of sorts. And I’m kinda in the middle.
Heather Ormsbee and her family of four recently took Amtrak’s California Zephyr from Salt Lake City to Chicago. But when they boarded the train, they were shocked at the conditions.
Read more “Black mold in my Amtrak cabin — how about a refund?”
Question: I’ve been trying to resolve a problem with Amtrak, and have spent hours on “hold.” I need your help.
I recently purchased Amtrak tickets to Reno, Nev., on my American Express card. I paid $156 for the roundtrip ticket and in return, I received 11,000 rewards points, which allowed me to buy another roundtrip ticket.
There was a misunderstanding when I booked the second ticket, and my first ticket was somehow canceled.
I didn’t find out about the cancellation until I went to the train station in Emeryville to get my tickets. An Amtrak agent said I would have to spend another $236 for a ticket.
Since then, I’ve spent countless hours on the phone, including a three-way call between Amex, Amtrak and myself, to try to get this sorted out. They’ve asked me to mail proof of payment and proof that I’ve taken the trip, which I have done.
I just received a message from Amtrak that they will not refund the ticket. I have disputed the charge with American Express. Now what? — Mel Jung, San Rafael, Calif.
Answer: When the erroneous cancellation was discovered, Amtrak should have found a way to reinstate them at the same price. That would have fixed the problem and prevented you from having to spend half an eternity on the phone to chase down a refund (your time is more valuable than that).
Read more “The Travel Troubleshooter: Help, my Amtrak tickets were accidentally canceled”
Lynn Prater missed her train.
It’s worse than that, actually. There never was a train to miss, and she thinks her travel agent is to blame.
Here’s the setup: Prater had booked a cruise with American Cruise Lines from Jacksonville to Charleston, with a brief stay in Orlando first.
My agent indicated that traveling between Orlando and Jacksonville would be no problem because an Amtrak train leaving around midday could get me to Jacksonville in time for my sailing.
After booking the air, she then found that she had read the train tables incorrectly. The train did not begin to run between Orlando and Jacksonville at the specified time until early April.
Furthermore, she found that the cruise was leaving earlier than she had thought, at 3 p.m., which would not make it possible to do what I had originally intended in Orlando.
Read more “Case dismissed: A vacation headed down the wrong track”