A hurricane ruined his St. Thomas honeymoon. Now American Airlines is keeping his money

When a hurricane ruins Evan Hasara’s honeymoon, he’s stuck with a $200 American Airlines cancellation fee. Can he get a refund from Travelocity or American Airlines? Does he even deserve one? Read more “A hurricane ruined his St. Thomas honeymoon. Now American Airlines is keeping his money”

Why won’t American pay for my Delta flight?

When Brianna Ryan received notice that her American Airlines flight was delayed, she worried that she wouldn’t have time to make a connecting flight. According to Ryan, an American customer service agent promised that if she booked a new flight on another airline, American Airlines would pay for it. But when she sought reimbursement for her new airfare, American denied her request. Read more “Why won’t American pay for my Delta flight?”

You shouldn’t be afraid of them — they should be afraid of you

Fear is a staple of the American consumer. But it shouldn’t be. Read more “You shouldn’t be afraid of them — they should be afraid of you”

Five months later, why hasn’t American Airlines paid for my lost suitcase?

American Airlines lost Tom Leadbitter’s suitcase. Five months ago, the airline agreed to issue Leadbitter a partial reimbursement. He’s still waiting. Read more “Five months later, why hasn’t American Airlines paid for my lost suitcase?”

“I can’t bear to make another call and get the same runaround”

Kathleen Dowsek’s case is like a favorite movie you watch over and over. You’re not even sure why you watch the film, but there’s something about it that fascinates you. Read more ““I can’t bear to make another call and get the same runaround””