A hurricane ruined his St. Thomas honeymoon. Now American Airlines is keeping his money

When a hurricane ruins Evan Hasara’s honeymoon, he’s stuck with a $200 American Airlines cancellation fee. Can he get a refund from Travelocity or American Airlines? Does he even deserve one? Read more “A hurricane ruined his St. Thomas honeymoon. Now American Airlines is keeping his money”

You shouldn’t be afraid of them — they should be afraid of you

Fear is a staple of the American consumer. But it shouldn’t be. Read more “You shouldn’t be afraid of them — they should be afraid of you”

“I can’t bear to make another call and get the same runaround”

Kathleen Dowsek’s case is like a favorite movie you watch over and over. You’re not even sure why you watch the film, but there’s something about it that fascinates you. Read more ““I can’t bear to make another call and get the same runaround””

Hey, American Airlines, where’s my refund?

Pamela Doherty’s American Airlines flight is delayed. A representative tells her to book a new ticket, but then the company refuses to reimburse her. What now? Read more “Hey, American Airlines, where’s my refund?”

My uncle fell “face first” — why won’t American cover his medical bills?

Heather Newgen’s 88-year-old uncle is a newbie to air travel. And by “newbie” I mean he’s never flown. Read more “My uncle fell “face first” — why won’t American cover his medical bills?”