Chaya Friedman is receiving emails about another American Express customer. Can I make them stop? “American Express keeps sending her information about someone else’s account”
When Connie Cullen books a vacation with her American Express card, the resort charges her. Then it charges her again, and again. And again. Why won’t it fix the error? “Charged four times for one vacation. Why won’t American Express fix this?”
Mike Boyar discovers an unpaid $32 bill on his American Express card more than a year after he cancels his account. By then, a collection agency is involved and creates chaos. Is there a way to undo the damage? “American Express freaks out about unpaid $32 bill”
Ralph Westfall wants his 50 euros back from American Express. Should I help him?
Your favorite column Should I Take The Case is back after a short hiatus. Our advocacy team is tired of having to make all these difficult decisions ourselves, so we’re reaching out to you today for help. “Should American Express refund this 50-euro travelers check?”
Mary Lee Keane’s case against American Express should have been a slam dunk. Instead, it’s a “case dismissed.” “I canceled my hotel room but American Express refuses to refund my points”