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AMERICAN EXPRESS

Amex refuses $350 credit to loyal customer for being $3.47 under spending requirement. Learn how to negotiate credit card bonus issues for a fair resolution.

Amex denied me a credit because I was $3.47 short. Why can’t it have a heart?

June 24, 2025June 20, 2025 by Christopher Elliott

Cole Juchems thinks he’s earned a $350 credit from American Express after meeting the spending requirement on his platinum card. But Amex says he’s $3.47 short and refuses to give him the credit. Is he out of luck?

Categories Problem Solved
Francois Bernier wants his money back from a hotel in Italy, but he's not sure if he can get it. 

I want my money back for this hotel! Can I dispute a credit card charge made abroad? 

June 24, 2025January 13, 2025 by Christopher Elliott

Can I dispute a credit card charge I made abroad? That’s what one of our readers wants to know. Here’s the surprising answer.

Categories Advocacy
When Connie Cullen books a vacation with her American Express card, the resort charges her. Then it charges. Why won't it fix the error?

Charged four times for one vacation. Why won’t American Express fix this?

February 1, 2024June 15, 2017 by Christopher Elliott

When Connie Cullen books a vacation with her American Express card, the resort charges her. Then it charges her again, and again. And again. Why won’t it fix the error?

Categories Problem Solved

American Express freaks out about unpaid $32 bill

February 1, 2024June 1, 2017 by Christopher Elliott

Mike Boyar discovers an unpaid $32 bill on his American Express card more than a year after he cancels his account. By then, a collection agency is involved and creates chaos. Is there a way to undo the damage?

Categories Problem Solved
A surprise bill for an extra $600 after renting a car in Mexico. The company alleges the vehicle was damaged while Aiyer was driving it.

A surprise $600 bill for my Mexico car rental

January 26, 2024February 21, 2014 by Christopher Elliott

Arjun Aiyer receives a surprise bill for an extra $600 after renting a car in Mexico. The company alleges the vehicle was damaged while Aiyer was driving it. But where’s the proof?

Categories The Travel Troubleshooter
I recently purchased Amtrak tickets to Reno, Nev., on my American Express card. For the roundtrip ticket that cost $156.

Help, my Amtrak tickets were accidentally canceled

January 22, 2024September 16, 2011 by Christopher Elliott

Mel Jung’s Amtrak tickets are canceled accidentally, and he’s forced to pay a $236 for a new ticket. No one is taking the responsibility for the error. Is he stuck with the higher fare?

Categories The Travel Troubleshooter

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