American Express keeps sending her information about someone else’s account

Chaya Friedman is receiving emails about another American Express customer. Can I make them stop? Read more “American Express keeps sending her information about someone else’s account”

Charged four times for one vacation. Why won’t American Express fix this?

When Connie Cullen books a vacation with her American Express card, the resort charges her. Then it charges her again, and again. And again. Why won’t it fix the error? Read more “Charged four times for one vacation. Why won’t American Express fix this?”

American Express freaks out about unpaid $32 bill

Mike Boyar discovers an unpaid $32 bill on his American Express card more than a year after he cancels his account. By then, a collection agency is involved and creates chaos. Is there a way to undo the damage? Read more “American Express freaks out about unpaid $32 bill”

Should American Express refund this 50-euro travelers check?

Ralph Westfall wants his 50 euros back from American Express. Should I help him?

Your favorite column Should I Take The Case is back after a short hiatus. Our advocacy team is tired of having to make all these difficult decisions ourselves, so we’re reaching out to you today for help. Read more “Should American Express refund this 50-euro travelers check?”

I canceled my hotel room but American Express refuses to refund my points

Mary Lee Keane’s case against American Express should have been a slam dunk. Instead, it’s a “case dismissed.” Read more “I canceled my hotel room but American Express refuses to refund my points”