Joanne Pantaleo thought her pricey high-frequency wand would grow hair, not headaches. After the gadget died, the merchant vanished, and American Express sided with the fraudsters. Is she stuck with a broken gadget?
The president has called for a massive cut to credit card interest rates. Airlines warn it could end loyalty programs as we know them.
Cole Juchems thinks he’s earned a $350 credit from American Express after meeting the spending requirement on his platinum card. But Amex says he’s $3.47 short and refuses to give him the credit. Is he out of luck?
Can I dispute a credit card charge I made abroad? That’s what one of our readers wants to know. Here’s the surprising answer.
When Connie Cullen books a vacation with her American Express card, the resort charges her. Then it charges her again, and again. And again. Why won’t it fix the error?
Mike Boyar discovers an unpaid $32 bill on his American Express card more than a year after he cancels his account. By then, a collection agency is involved and creates chaos. Is there a way to undo the damage?
Arjun Aiyer receives a surprise bill for an extra $600 after renting a car in Mexico. The company alleges the vehicle was damaged while Aiyer was driving it. But where’s the proof?
Mel Jung’s Amtrak tickets are canceled accidentally, and he’s forced to pay a $236 for a new ticket. No one is taking the responsibility for the error. Is he stuck with the higher fare?
