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AMERICAN EXPRESS

When Connie Cullen books a vacation with her American Express card, the resort charges her. Then it charges. Why won't it fix the error?

Charged four times for one vacation. Why won’t American Express fix this?

November 20, 2023June 15, 2017 by Christopher Elliott

When Connie Cullen books a vacation with her American Express card, the resort charges her. Then it charges her again, and again. And again. Why won’t it fix the error?

Categories Problem Solved

American Express freaks out about unpaid $32 bill

November 20, 2023June 1, 2017 by Christopher Elliott

Mike Boyar discovers an unpaid $32 bill on his American Express card more than a year after he cancels his account. By then, a collection agency is involved and creates chaos. Is there a way to undo the damage?

Categories Problem Solved
A surprise bill for an extra $600 after renting a car in Mexico. The company alleges the vehicle was damaged while Aiyer was driving it.

A surprise $600 bill for my Mexico car rental

October 17, 2023February 21, 2014 by Christopher Elliott

Arjun Aiyer receives a surprise bill for an extra $600 after renting a car in Mexico. The company alleges the vehicle was damaged while Aiyer was driving it. But where’s the proof?

Categories The Travel Troubleshooter
I recently purchased Amtrak tickets to Reno, Nev., on my American Express card. For the roundtrip ticket that cost $156.

Help, my Amtrak tickets were accidentally canceled

November 27, 2023September 16, 2011 by Christopher Elliott

Mel Jung’s Amtrak tickets are canceled accidentally, and he’s forced to pay a $236 for a new ticket. No one is taking the responsibility for the error. Is he stuck with the higher fare?

Categories The Travel Troubleshooter

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