The late-model Chevrolet that Sukumar Thanawala rented from Thrifty Car Rental in Munich in the spring looked “absolutely fine” when he returned it, he said.
But a few weeks later, Thanawala, a software designer from Naperville, Ill., noticed that the rental agency hadn’t refunded his $763 deposit. When he asked why, Thrifty furnished him with a photo of a barely visible nick on the car door and a small scratch on one bumper. “You have to look really hard to find it,” Thanawala said.
Thrifty had done what by some accounts is becoming more common when a rental car is damaged: It had pocketed his deposit.
“Paying up front for rental car nicks and scratches”