When travel insurance saves the day

When Katie Kubitskey made plans to attend a friend’s destination wedding in Izmir, Turkey, last summer, she never imagined she’d need travel insurance. Read more “When travel insurance saves the day”

After a trip to the ER, Celebrity cruises into exceptional customer service

Greg and Linda Smith’s well-deserved Celebrity cruise to Alaska was just what the doctor ordered.

But their doctor’s orders quickly changed to emergency care just before departure when Linda needed surgery — stat.

Before anyone could ponder the possibility of bidding buh-bye to their pricey cruise investment, Celebrity stunned the Smiths, of Boulder, Colo., with a huge save. Read more “After a trip to the ER, Celebrity cruises into exceptional customer service”

Delta’s spontaneous goodwill gesture is a welcome act of kindness

James Hager and his wife are looking forward to a relaxing trip to Arizona after she finishes her treatment for a brain tumor. Unfortunately, before they can leave, they receive the troubling news that she needs further treatment. Can Delta provide some relief? Read more “Delta’s spontaneous goodwill gesture is a welcome act of kindness”

I already have auto insurance, so why is Europcar forcing me to buy it for my car rental?

When Allison Blake rents a car through Hotwire for her trip to Mexico, she is forced to purchase auto insurance coverage even though she already has it through Allianz. Can our advocates persuade Hotwire to refund Blake the cost of the insurance she didn’t need? Read more “I already have auto insurance, so why is Europcar forcing me to buy it for my car rental?”

These travel insurance apps might rescue your summer vacation

If I’ve heard Linda Limberger’s question once, I’ve heard it a hundred times.

“I’m wondering if you could recommend trip insurance,” she asked. “Something that covers medical, cancellation and other things.”

Maybe there’s an app for that? Read more “These travel insurance apps might rescue your summer vacation”