All the ways to avoid a middle seat this summer

If you want to avoid the dreaded middle seat on a plane this summer, get ready to pay. It could cost more than ever. Read more “All the ways to avoid a middle seat this summer”

Fees, fees, fees and more fees — where will it end?

It’s time to ponder the absurdity of the fees around us. And maybe it’s time to do something besides argue.
Read more “Fees, fees, fees and more fees — where will it end?”

Help! United Airlines refunded everything but my travel agency is keeping half the money

When Maxine Goldsmith received a full refund from United Airlines, she expected to receive, you know, a full refund. She didn’t.
Read more “Help! United Airlines refunded everything but my travel agency is keeping half the money”

What if restaurants were run like airlines?

If you’ve booked an airline ticket recently, then you already know about its bizarre, counterintuitive rules. A round-trip ticket costs less than a one-way ticket. Change fees can be higher than the fare. Your miles don’t even belong to you.
Read more “What if restaurants were run like airlines?”

Which United Airlines case should we take? The canceled cruise vs. the flight delay

From time to time, we’re overloaded with complaints about one company and have to choose between several deserving cases. Only so many hours in the day.

It’s not always an easy decision. And that’s where we find ourselves with Jessica Jeong and Kathryn Linstromerg, both of whom have claims against United Airlines.

We’ll take one of these cases to the airline. But you have to tell us which one.
Read more “Which United Airlines case should we take? The canceled cruise vs. the flight delay”