It didn’t take the latest string of viral videos to convince Cynthia O’Leary. There was no need to see the near-riot at Fort Lauderdale-Hollywood International Airport or the passengers brawling on a flight at Burbank Bob Hope Airport.
If the consumer-unfriendly ticketing restrictions quietly added by the three major domestic airlines this year don’t win the Worst New Travel Rules of 2016 award, they’re definitely strong contenders.
It’s a story that Carrie Calzaretta’s 14-year-old son, Tyler, will probably tell his kids someday. This summer, the Calzarettas paid American Airlines an extra $300 for their son to fly round-trip as an unaccompanied minor in order to join a 10-day educational tour of Belize. When thunderstorms delayed his flight from Miami to Newark, the airline offered to re-book him for the next morning — but not to provide a hotel room for the night.
The Department of Transportation fined airlines $4.5 million and issued 23 consent orders in 2016. But it isn’t clear whether these actions are benefitting the passengers they’re supposed to protect. Industry watchers say the numbers don’t tell the full story — something you already know if you’ve flown this year.
Is your airline telling you everything? After a government operation that netted four airlines, the unsurprising answer is: No.
When the Transportation Department (DOT) announced new “enhanced” protections for air travelers last week, the reaction was predictable. Airlines complained
Vueling Airlines lost Nelson Schaefer’s bag on a trip to Europe, and when he calls to ask about it, Vueling’s agents give him rude, curt brush-offs.
American Airlines lost Tom Leadbitter’s suitcase. Five months ago, the airline agreed to issue Leadbitter a partial reimbursement. He’s still waiting.
Pamela Doherty’s American Airlines flight is delayed. A representative tells her to book a new ticket, but then the company refuses to reimburse her. What now?
How long could you watch the ad for “The World’s Greatest Flyers” before you started rolling your eyes? Five seconds? Did you even make it to the part about babies?
Airlines will collect more luggage fees this summer than in any other in the history of modern aviation.
Turkish Airlines ignores its customers. It also ignores our advocates.
If you want to avoid the dreaded middle seat on a plane this summer, get ready to pay. It could cost more than ever.
It’s time to ponder the absurdity of the fees around us. And maybe it’s time to do something besides argue.
Wayne Brumett wanted to take his family on a Disney vacation, and he spared no expense. In May, he purchased six first-class round-trip tickets on American Airlines between Sacramento and Orlando, at a price of more than $9,700. He planned to travel with his wife, son, daughter-in-law and two grandkids.
When Maxine Goldsmith received a full refund from United Airlines, she expected to receive, you know, a full refund. She didn’t.
If you’ve booked an airline ticket recently, then you already know about its bizarre, counterintuitive rules. A round-trip ticket costs less than a one-way ticket. Change fees can be higher than the fare. Your miles don’t even belong to you.
From time to time, we’re overloaded with complaints about one company and have to choose between several deserving cases. Only so many hours in the day.
They lie about amenities, fares, loyalty programs and schedules. They lie to you. And they lie to me.
Excuse me while I play this clip.
How do we fix the airlines?
We asked. You answered. Here’s a partial list of suggestions:
Just as her flight was pulling away from the gate, Peggy Uhle received a surprise no one wants to get -– and Southwest certainly did not want to give.
For some reason, passengers still think they’re being scammed by airlines when it comes to seat assignments.
Kendra Thornton is an unlikely candidate for government aid, but when Frontier Airlines recently denied her a seat on a flight from Chicago to Denver, that’s exactly what she got.
It was the kind of article I could have written. I should have written.
The airlines have a lot to be thankful about. They’re raking in record profits.
Hold on to your wallet. North America’s airlines will charge almost $11 billion in so-called a la carte fees for everything from seat reservations to luggage this year…
When the dreadful and the hideous marry, what will their children be like?