Travelers are resigned to paying more and getting less. Do they deserve this?
Don’t look now, but air travelers are paying more and getting less — and they’re fine with it.
AIRLINES
Airlines want to roll back consumer protections — will your rights disappear?
Imagine this: Your flight’s been delayed over and over. But when you ask a lone worker staffing the customer service counter for help, he just shrugs. There’s no meal voucher, no compensation — not even an apology. Just an indifferent employee telling you to deal with it.
Do you have luggage rage? Here’s how to know — and what to do about it
If you’ve ever struggled to squeeze your carry-on luggage into a ridiculously tiny overhead bin, or had to repack your bag because it was too heavy, or just lost your luggage, then you may already know luggage rage.
Traveling? Here’s what to say if you want to get the worst treatment — guaranteed!
It’s easy to get treated like a second-class citizen when you travel: Just say the wrong thing. That’s an undeniable fact that people are rediscovering during the busiest year in the history of modern travel.
Travelers reached their breaking point this summer. Is loyalty dead?
When it comes to travel, is loyalty dead?
That’s the question many travelers have been asking themselves during a record-breaking summer.
Want better customer service when you travel? You must be joking
If you think customer service is a joke, you’ve probably been traveling recently.
American Airlines canceled my flight. Why do I only get a partial refund?
Danielle Spivack lives in Ramat Gan, a suburb of Tel Aviv. She had plans to fly back to the States late last year, but the ongoing war forced American Airlines to cancel her flight.
Why the space shortage is squeezing airline passengers
A fragile medical device. An overstuffed rollaboard. A large cooler filled with snacks.You’d be shocked by what passengers are trying to fit under their economy class seats these days.
Why are airlines being so nice to you?
Airlines are shedding fees, giving away free stuff, and being extra nice to their customers. Has the world gone mad?
Frustrated travelers start recording customer service phone calls. But does it work?
Oh, the lengths some people will go to get better customer service. Like recording phone calls with a customer service agent.