It didn’t take the latest string of viral videos to convince Cynthia O’Leary. There was no need to see the near-riot at Fort Lauderdale-Hollywood International Airport or the passengers brawling on a flight at Burbank Bob Hope Airport. “Will the rash of recent viral videos have a lasting impact on airline regulation?”
If the consumer-unfriendly ticketing restrictions quietly added by the three major domestic airlines this year don’t win the Worst New Travel Rules of 2016 award, they’re definitely strong contenders. “Silly travel rules we hope will end in 2017”
It’s a story that Carrie Calzaretta’s 14-year-old son, Tyler, will probably tell his kids someday.
“Kids on planes. What could possibly go wrong?”
The Department of Transportation fined airlines $4.5 million in 2016 for infractions ranging from lengthy tarmac delays to failing to compensate passengers for lost luggage, almost double last year’s amount and the highest since 2013.
“Does penalizing airlines for customer service infractions do any good?”
Is your airline telling you everything? After a government operation that netted four airlines, the unsurprising answer is: No. “Do airlines always give out accurate compensation information? DOT fines say no.”