How long is too long for an airline ticket refund?

Talk about an airline delay! / Photo by Phil Ostrow - Flickr
Question: We have been trying to get a refund from Southwest Airlines for almost one year. It’s a refund that Southwest fully admits it owes, but always finds another excuse not to pay. I hope you can help us.

Last spring, my family had tickets to fly from Fort Myers, Fla., to Milwaukee, Wis. When we arrived at the gate, a Southwest agent told us our flight was oversold and that all seats had been assigned. We were denied boarding.
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