When Susan Chibnall and her husband cancel their tickets to Switzerland, United Airlines promises them they can use their credit for a year. So why have their tickets expired? “My United Airlines tickets expired — can you make them unexpire?”
After Jutta Baumgarten orders airline tickets through CheapOair, she discovers that her last name has been misspelled. Her only option is to buy another ticket and eat the loss. Is that fair? “Help! CheapOair misspelled the name on my airline ticket”
When Loren Witkin says that he shopped around for a new car, you can take him at his word.
“Why your next airline ticket purchase should be like buying a car”
Question: We have been trying to get a refund from Southwest Airlines for almost one year. It’s a refund that Southwest fully admits it owes, but always finds another excuse not to pay. I hope you can help us.
Last spring, my family had tickets to fly from Fort Myers, Fla., to Milwaukee, Wis. When we arrived at the gate, a Southwest agent told us our flight was oversold and that all seats had been assigned. We were denied boarding.
“How long is too long for an airline ticket refund?”