My United Airlines tickets expired — can you make them unexpire?

When Susan Chibnall and her husband cancel their tickets to Switzerland, United Airlines promises them they can use their credit for a year. So why have their tickets expired? Read more “My United Airlines tickets expired — can you make them unexpire?”

Help! CheapOair misspelled the name on my airline ticket

After Jutta Baumgarten orders airline tickets through CheapOair, she discovers that her last name has been misspelled. Her only option is to buy another ticket and eat the loss. Is that fair? Read more “Help! CheapOair misspelled the name on my airline ticket”

Why your next airline ticket purchase should be like buying a car

When Loren Witkin says that he shopped around for a new car, you can take him at his word.
Read more “Why your next airline ticket purchase should be like buying a car”

How long is too long for an airline ticket refund?

Talk about an airline delay! / Photo by Phil Ostrow - Flickr
Question: We have been trying to get a refund from Southwest Airlines for almost one year. It’s a refund that Southwest fully admits it owes, but always finds another excuse not to pay. I hope you can help us.

Last spring, my family had tickets to fly from Fort Myers, Fla., to Milwaukee, Wis. When we arrived at the gate, a Southwest agent told us our flight was oversold and that all seats had been assigned. We were denied boarding.
Read more “How long is too long for an airline ticket refund?”