Why is it so hard to get the airline seat assignment you want?

Here’s a question that’s crossed every airline passenger’s mind at least once: Why is it so hard to get the airline seat assignment you want?

Beth Shadur wants to know. She doesn’t like the aisle seat. So when she flew from Chicago to New York recently, her husband, an elite-level frequent flier, tried to find her a window seat. Read more “Why is it so hard to get the airline seat assignment you want?”