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Elliott Report

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AIRLINE POLICIES

Discover how to handle the 'delay rage,' by understanding your passenger rights and utilizing coping strategies during flight delays. Explore the bigger issue of airline accountability and potential government regulation to improve the air travel experience.

Don’t become a victim of delay rage this summer. Here’s how.

July 15, 2024July 23, 2023 by Christopher Elliott

If the click of the public announcement system in the boarding area is all it takes to make your heart skip a beat, maybe you’re susceptible to this summer’s travel epidemic: delay rage. 

Categories Airline Problems, On Travel
On a recent flight from Phoenix to London, Gerri Hether found herself seated next to an overweight passenger -- so overweight that he couldn't fit into his seat. 

Do overweight passengers deserve a bigger seat on a plane?

July 15, 2024July 15, 2023 by Christopher Elliott

On a recent flight from Phoenix to London, Gerri Hether found herself seated next to an overweight passenger — so overweight that he couldn’t fit into his seat. 

Categories Airline Problems, Featured, On Travel
American Airlines changes Allison Bilski's flight time from 11:30 a.m. to 9 a.m., which is impossible for her to make. Can she get a refund -- or at least a credit?

American Airlines changed my flight. Can I get my money back?

June 3, 2025June 16, 2023 by Christopher Elliott

American Airlines changes Allison Bilski’s flight time from 11:30 a.m. to 9 a.m., which is impossible for her to make. Can she get a refund — or at least a credit?

Categories Featured, The Travel Troubleshooter
Should you recline your airline seat? The passenger sitting in front of me on a recent flight never bothered asking. Shortly after takeoff, he just lurched backward. No warning.

Should you recline your airline seat? No, and here’s why

August 31, 2025May 28, 2023 by Christopher Elliott

Should you recline your airline seat? The passenger sitting in front of me on a recent flight never bothered asking. Shortly after takeoff, he just lurched backward. No warning.

Categories Featured, On Travel
Krista O'Brien accidentally pays $449 extra for her checked luggage on an Aer Lingus flight. Why won't the airline help her undo the mistake?

I paid Aer Lingus for extra luggage I didn’t need. Can I get a refund?

November 4, 2024April 4, 2023 by Christopher Elliott

Krista O’Brien accidentally pays $449 extra for her checked luggage on an Aer Lingus flight. Why won’t the airline help her undo the mistake?

Categories The Travel Troubleshooter
Where's his flight refund? He's been waiting months.

Where’s my airline ticket refund from GotoGate to SriLankan? It’s been eight months

January 19, 2024February 26, 2023 by Christopher Elliott

When SriLankan Airlines cancels the flights for Joseph Obiora Ezezue’s wife and son, he requests a refund. But the airline refers him to his online agency, GotoGate. And it doesn’t help him. Who is responsible for getting his money back?

Categories The Travel Troubleshooter
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