When Eric Childs books the wrong dates for a trip through Priceline, he thinks his entire vacation is lost. But maybe it isn’t.
Read more “Oops, wrong dates on my Priceline reservation!”
Do American consumers want to be deceived?
Do they like being lied to?
Those are the provocative questions raised by a recent debate about eliminating restaurant tips. It’s a discussion that rages on, particularly in the travel industry, where consumers are lied to without shame or legal repercussions every day.
Read more “Please lie to us!”
The U.S. House of Representatives’ suspension calendar is an unlikely ground zero for a midsummer battle over airline ticket advertising. But then, almost nothing about the oddly named Transparent Airfares Act, a bill championed by the domestic airline industry, has followed a likely trajectory.
Read more “How airlines plan to have their way with fare disclosure”
Mention a “custom” airfare to Joan Eisenstodt, and she’ll admit that she’s worried.
Read more “Who really benefits from “custom” airfares?”