Flying to Europe? It pays to know EU 261

EU 261.

Mention the word to an airline employee, and you’re likely to get one of the following responses:

“We’re not going to talk about that.”

“No comment.”

“Sorry. Try getting in touch with IATA.”

Those are actual answers, the latter referring me to the International Air Transport Association, a trade association for the airline industry. But my all-time favorite reaction came when I was touring the operations center of a certain airline that shall remain nameless. As we passed by the department that handled EU enforcement issues, I asked if I could talk with them about EU 261.
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