Mention the word to an airline employee, and you’re likely to get one of the following responses:
“We’re not going to talk about that.”
“Sorry. Try getting in touch with IATA.”
Those are actual answers, the latter referring me to the International Air Transport Association, a trade association for the airline industry. But my all-time favorite reaction came when I was touring the operations center of a certain airline that shall remain nameless. As we passed by the department that handled EU enforcement issues, I asked if I could talk with them about EU 261.
“Flying to Europe? It pays to know EU 261”