Here’s why it’s important to read those confirmation emails

Barbara Smidt booked two tickets to Australia to celebrate a special birthday with her husband. But as they were excitedly putting the final touches on this trip, they were shocked to discover that United Airlines had no record of Stephen Smidt ever having a ticket. So what do the confirmation emails say? Read more “Here’s why it’s important to read those confirmation emails”

Cases jump to a new record in January as traffic soars

You won’t believe what happened last month.

We hit 500 cases for the first time, more than doubling our volume from a year ago. Monthly traffic edged closer to that 1 million-pageviews level. And our fundraiser set a new high-water mark, with our citizen advocates donating more than $20,000.
Read more “Cases jump to a new record in January as traffic soars”

You really told me where to go

During the last few weeks, I’ve asked what you expect from me at a time like this. And you’ve responded.

When I say a time like “this,” here’s what I mean:
Read more “You really told me where to go”

Looks can be deceiving in consumer advocacy. Here’s the truth about what you see.

From the window of my room, I can see Colorado’s snow-covered Elk Mountains against a perfectly blue sky this morning. I’m lucky to be here for a few days with my kids before we head back to the city.
Read more “Looks can be deceiving in consumer advocacy. Here’s the truth about what you see.”

They want this site to disappear in 2018. Here’s what you should tell them.

They’re out to get us.

I know, because I see the “cease and desist” letters their law firms send us, demanding that we remove their executive contacts from our site. I read the hateful comments on their industry fan blogs. I also deal with their Distributed Denial of Service (DDoS) attacks that temporarily knock us offline.

Their goal? To denigrate, discredit and dismantle the advocacy you depend on every day. Read more “They want this site to disappear in 2018. Here’s what you should tell them.”