I can’t use the upgrades I purchased on American Airlines

Roger Anstey buys upgrades on American Airlines and then learns that only elite AAdvantage members can use them. He’d like the upgrade costs refunded and his frequent flyer miles back. Can our advocates retrieve them? Read more “I can’t use the upgrades I purchased on American Airlines”

I agreed to this American mileage award, but now I want a refund

After Patti McGuire books a flight using air miles, she gets a breakdown of how the miles were calculated and isn’t happy. Can we help her retrieve some of her miles? Read more “I agreed to this American mileage award, but now I want a refund”

Why did American refuse my upgrade on a flight with empty first class seats?

When Kong Ho pays $500 for Gold elite membership in American Airlines’ AAdvantage program, he expects to reap the benefits. Unfortunately, the airline has a different idea. Can our advocates help upgrade Ko’s experience with the world’s largest airline? Read more “Why did American refuse my upgrade on a flight with empty first class seats?”

American Airlines canceled my flight three days in a row. What does it owe me?

When Andre Yavetsky tried to fly from Chicago to Madrid on American Airlines, his flight was diverted to JFK, and he unexpectedly spent three days in New York. American initially offered him 15,000 miles in compensation, but Yavetsky wants more. Read more “American Airlines canceled my flight three days in a row. What does it owe me?”

Now that I don’t need the miles I purchased, can I get a refund?

Jessica Peterson wants a refund for her American Airlines miles. She bought 17,000 miles to cover the cost of a ticket, but then American Airlines lowered the number of miles needed for the transaction. Now, the airline is balking at helping her undo the transaction. Read more “Now that I don’t need the miles I purchased, can I get a refund?”

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