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AAA

Thomas Sennett's involuntary downgrade on American Airlines leads to a refund debacle. How was the fare difference resolved?

American Airlines downgraded us. Can I get the fare difference refunded?

April 7, 2025September 18, 2023 by Christopher Elliott

American Airlines downgrades Thomas Sennett and his family to economy class on their flights from Boston to Phoenix. Why isn’t it refunding the fare difference?

Categories The Travel Troubleshooter
Why did Hertz charge this customer an extra $72

Hertz charged me an extra $72. Can I get a refund?

January 31, 2024February 23, 2018 by Christopher Elliott

Nancy Caruso’s AAA travel agent quotes her a $386 rate for a rental car. So why does Hertz charge her an extra $72? And why won’t AAA refund the extra money she had to pay?

Categories The Travel Troubleshooter

Denied boarding and turned down by insurance — can I help this reader?

February 5, 2024September 29, 2015 by Christopher Elliott

When Jennifer contacted me, I thought she had an excellent chance of getting a partial refund from her travel insurance company.

Categories Case Dismissed
The AAA member faced issues with membership renewal when AAA unsuccessfully attempted to charge their credit card.

Get me out of AAA renewal hell, please!

January 23, 2024March 7, 2013 by Christopher Elliott

Ruth Marino just wants to renew her AAA membership. But her credit card company is not making it easy.

Categories Problem Solved
A frustrating call to AAA Emergency Roadside Services led to disconnection, but an online assistance request worked smoothly.

AAA Emergency Roadside Services: Don’t call us — summon us online

November 24, 2024May 19, 2010 by Christopher Elliott

It happened this morning. The battery on our Honda Accord died — a battery we bought through AAA less than three years ago. I tried to call AAA Emergency Roadside Services for help, but after navigating my way through a confusing menu, and enduring about five minutes of elevator music, my call was disconnected.

Categories Commentary

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