Her husband died, so why did his AAA refund check bounce?

Karen Melander-Magoon is troubled that someone put a stop payment on two AAA refund checks that she deposited soon after her husband died. She can’t find any documentation about these transactions, but she hopes we can help. Can we? Read more “Her husband died, so why did his AAA refund check bounce?”

Hertz charged me an extra $72. Can I get a refund?

Nancy Caruso’s AAA travel agent quotes her a $386 rate for a rental car. So why does Hertz charge her an extra $72? And why won’t AAA refund the extra money she had to pay? Read more “Hertz charged me an extra $72. Can I get a refund?”

Help! AAA abandoned us at an airport in India

Since I’m usually the first person to recommend the services of a knowledgeable travel agent, I knew I had to take Kay Kindice’s case when it came in.

Kindice and her daughter traveled to India for a wedding last summer, and after a series of events, they found themselves abandoned in a foreign country. Their story and its sort-of resolution underscore the importance of finding an agent you trust, not just someone who will find you the cheapest ticket. Read more “Help! AAA abandoned us at an airport in India”

Tipping is really out of control now

You probably already know that tipping is out of control in the United States. If you don’t, this story will get you up to speed on this money-grabbing epidemic. Read more “Tipping is really out of control now”

Denied boarding and turned down by insurance — can I help this reader?

When Jennifer Trotter contacted me with her problem, I thought she had an excellent chance of getting a partial refund from her travel insurance company.

I thought wrong. But her case may not be over yet.

Read more “Denied boarding and turned down by insurance — can I help this reader?”