A United Airlines error sent us on a one-way trip

When a nor’easter takes aim at Newark, N.J., Scott Goldsleger realizes that it will threaten his family’s vacation. Thinking fast, he calls United Airlines and successfully changes their flight so that they can escape before the storm. The problem comes when the family tries to return home from their trip. All signs point to a big United Airlines error that leaves them stranded in Costa Rica. Can we help?

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