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Search Results for: faq

Despite boarding her KLM flight, Lauren was marked a "no show" and forced to pay $550 for her return. Learn how to dispute erroneous airline charges.

KLM forced me to pay another $550 because I was a “no show.” But I wasn’t!

July 11, 2025July 9, 2025 by Christopher Elliott

Even though Lauren Stokowski has proof that she boarded her KLM flight, the airline insisted she was a no-show and forced her to pay for another ticket to get home. Can KLM fix this problem and refund her money?

Categories The Travel Troubleshooter
ourist in Panama City scammed by taxi driver with a $450 credit card charge. Bank refuses to refund. Learn how to dispute fraudulent charges and avoid scams.

Yikes! A Panama cab driver charged me $450 instead of $10. Why won’t Bank of America help?

July 8, 2025July 7, 2025 by Christopher Elliott

Read before signing. That’s what Keith Lee will tell you. He recently tried to pay $10 for a cab in Panama City — but ended up getting hit with a $450 charge on his credit card. 

Categories Advocacy
Experts predict the busiest travel season ever. Get practical tips to skip lines at airports and popular spots, and stay safe in large crowds.

It’s the busiest travel season ever! Here’s how to avoid lines and stay ahead of the crowds

July 6, 2025 by Christopher Elliott

If you feel like you’re spending more time standing in line than on vacation, then you’ve probably been traveling this year.

Categories On Travel
Customer's new Electrolux refrigerator from Costco stopped working, and repairs are delayed. Learn how to leverage warranties and Costco's guarantee for resolution.

This Electrolux refrigerator I bought from Costco doesn’t work. Can I get one that works?

July 6, 2025July 4, 2025 by Christopher Elliott

David Hauser’s Electrolux refrigerator, purchased from Costco, stops working. Despite being under warranty, no one can seem to fix it. Is there a way to get a working appliance?

Categories Problem Solved
Booking.com cancels rental, then sends refund to an unknown credit card. Learn steps to take when your travel refund goes astray and how to get it back.

Help! Booking.com transferred my refund to someone else’s credit card

September 3, 2025July 2, 2025 by Christopher Elliott

When Booking.com refunds Elaine Treacy for a canceled vacation rental, it transfers her money to someone else’s credit card. How can she get her money back?

Categories The Travel Troubleshooter
Learn the best strategies for canceling a travel club membership, including contract review, communication, and the "one-time courtesy" approach for refunds.

How do you get out of a travel club? Try this trick

July 7, 2025June 30, 2025 by Christopher Elliott

If you’ve ever tried to get out of a travel club, you know how difficult — and often impossible — it can be. But even when you’re getting a chorus of “nos,” there’s still a way to free yourself. Just ask Devyn Gemmell.

Categories Advocacy

Lucent Health Customer Service Contacts

July 30, 2026June 30, 2025 by Aren Elliott

Lucent Health is a third-party administrator that manages health benefit plans for self-insured employers.

If you feel unwelcome on vacation due to overcrowding or local resentment, learn practical tips to be a more respectful tourist and foster positive interactions.

What should you do if you’re not welcome on vacation?

July 7, 2025June 29, 2025 by Christopher Elliott

Chloe Bennet says she felt unwelcome when she visited Venice recently. And she had a decision to make.

Categories On Travel
Using Wi-Fi at the airport offers convenience, but be aware of potential risks. Experts caution about hackers and data theft. Discover how to identify secure networks and safeguard your personal information when using Wi-Fi at the airport.

Is it safe to use Wi-Fi at the airport?

June 30, 2025June 28, 2025 by Christopher Elliott

Is the public Wi-Fi network at JFK International Airport safe? That’s what one of Vivian Au’s customers wanted to know recently.

Categories Safe Travels
ouple cancels Mexican rental, promised refund delayed for months. Learn about cancellation policies and how to pursue overdue refunds. rental refund

Where’s the refund for our Mexican vacation rental? I’ve been waiting for months!

June 30, 2025June 27, 2025 by Christopher Elliott

After Betsy Webster cancels her stay at an apartment in Puerto Morelos, Mexico, she’s offered a partial refund. But the money never came. What should she do?

Categories Problem Solved
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