Lucent Health

Lucent Health is a third-party administrator that manages health benefit plans for self-insured employers.

Telephone
Main : (855) 887-0855
Fax :(615) 622-9247
Mailing address
424 Church St, Suite 2300
Nashville, TN 37219
Website
lucenthealth.com

What you need to know about Lucent Health

Lucent Health generally responds to customer service in a satisfactory manner.

How to resolve a problem with Lucent Health

Try self-service first

Use our proven resolution methods, or Lucent Health’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Lucent Health respond?

Phone support
Calls answered or returned within 1 to 3 business days; urgent issues may be prioritized.

Lucent Health does not list its operating hours on the website, but customer service is likely available during standard Central Time business hours.
Email support
Lucent Health's customer service does not have email support.
Live chat support
Lucent Health does not offer live chat support, but you can find the link to its online contact form here.
Social media
Lucent Health is available on social media platforms such as Facebook and LinkedIn, but it is not a primary support channel; if monitored, responses might take several days.
Help center/FAQ
Instant access to the FAQ section—no waiting required for information retrieval.
Verified contacts

Lucent Health customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Scott Settle
Chief Sales Officer
Secondary
Samm Ramirez
Vice President of Client & Account Services
Secondary
Cheryl Reymann
Senior Vice President, Operations
Chief Executive
Aadam Hussain

Lucent Health customer service policies

Lucent Health’s privacy policy states that information is collected only when voluntarily provided through direct interactions such as email or contact forms. No personal data is sold or rented. Information is used solely to respond to inquiries. Google Analytics cookies are used to analyze website traffic. Individuals can request access to, correction or deletion of, and opt out of future communications. Security measures, including TLS encryption and restricted employee access, are implemented to protect personal data.

Lucent Health loyalty program

Lucent Health does not have a loyalty program.

Frequently asked questions about Lucent Health

Lucent Health is majority-owned by middle-market private equity firm Gauge Capital, which recapitalized the company in April 2024 alongside its management team.
Call Lucent Health customer service at (855) 887-0855.
Yes, you can find Lucent Health's online contact form here.

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