Lucent Health is a third-party administrator that manages health benefit plans for self-insured employers.
Lucent Health Responsiveness rating
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What you need to know about Lucent Health
Lucent Health generally responds to customer service in a satisfactory manner.
- Lucent Health’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Lucent Health with our insider guide or through our executive contacts.
- Lucent Health’s customer service policies are standard. Here are our frequently asked questions about Lucent Health.
Lucent Health customer service response times
Lucent Health’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support (855) 887-0855 | Calls answered or returned within 1 to 3 business days; urgent issues may be prioritized. Lucent Health does not list its operating hours on the website, but customer service is likely available during standard Central Time business hours. |
| Email support | Lucent Health’s customer service does not have email support. |
| Live chat support | Lucent Health does not offer live chat support, but you can find the link to its online contact form here. |
| Social media | Lucent Health is available on social media platforms such as Facebook and LinkedIn, but it is not a primary support channel; if monitored, responses might take several days. |
| Help center/FAQ | Instant access to the FAQ section—no waiting required for information retrieval. |
How to resolve a problem with Lucent Health
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Lucent Health mailing address
424 Church St
Suite 2300
Nashville, TN 37219
Lucent Health executive customer service contacts
Primary Contact
Heather DonVito
Manager of Strategic Execution
424 Church St
Suite 2300
Nashville, TN 37219
heather.donvito@lucenthealth.com
Secondary Contact
Jennifer Fann
Head of Customer Service
424 Church St
Suite 2300
Nashville, TN 37219
Jennifer.Fann@lucenthealth.com
Chief Executive
Brett Rodewald
424 Church St
Suite 2300
Nashville, TN 37219
Brett.Rodewald@lucenthealth.com
Who owns Lucent Health?
Lucent Health is majority-owned by middle-market private equity firm Gauge Capital, which recapitalized the company in April 2024 alongside its management team.
How can I contact Lucent Health customer service?
Call Lucent Health customer service at (855) 887-0855.
Does Lucent Health have an online contact form?
Yes, you can find Lucent Health’s online contact form here.
How to get professional help with your Lucent Health problem
If you need help with Lucent Health, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.