Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
What should you do if your Whirlpool washing machine is making loud noises? That’s the problem Kathy Lathrop is having with her new appliance. It’s so loud that she’s afraid her neighbors can hear it. What’s the fix?
Kenneth Stueben’s Kenmore trash compactor is broken. He’s already paid $436 for the parts and labor for a repair, but now Sears can’t do the job. Worse, Sears won’t refund his money.
Is Steven Waechter’s frozen Motorola Edge phone a lost cause? The company has sent him a replacement — which also has frozen up. What’s the fix?
When Bret Taylor finds a cheaper gaming keyboard online, he asks Amazon if it will price-match. A representative says yes — three times. And then the company refuses.
Saks Fifth Avenue refuses to accept a $10,854 gold ring as a return. The reason: The company says it’s damaged. Is Thomas Gunderson stuck with this purchase?
When Ticketmaster sells Nathaniel Meyer his Grateful Dead tickets, it leads him to believe he can resell them. But he can’t. Is he stuck with them?
Where are Diane Blitzer’s copies of The Wall Street Journal? And why won’t the newspaper give her a refund for the missed deliveries?
Janet Stevens has two vouchers for a furniture purchase at Macy’s. Why is Macy’s refusing to honor them?
The mobility scooter Tom Kay orders from Amazon never arrived — yet the tracking number says it’s been delivered. Is his $2,650 lost, too?
Amazon has removed all of Susan Deonier’s product reviews from the platform, but it won’t say why. Is there any way to get these comments restored?
