They can’t repair my Sears refrigerator. Do I still have to pay $677?
Michelle Hughes just spent $677 to have a Sears technician repair her GE refrigerator. It doesn’t work. Does she still have to pay for the repair?
Problem Solved
Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
PayPal problem: I have a broken Acer Chromebook — but no refund!
The screen on Laura Eichenhorn’s new Acer Chromebook is warped. But when she returns it, PayPal keeps her money — and the merchant keeps her computer. How do you fix this PayPal problem?
I canceled the Master Protection on my washer. Can I get a refund from Sears?
When Danny Gardner cancels his Master Protection from Sears, a representative tells him to be patient and that the bank is slow to process refunds. But it’s been four months.
Amazon sent me the wrong water heater! Why can’t I get a refund?
Amazon sends Marshall Haney the wrong water heater. After he returns it, the company won’t refund his money. Where did he go wrong?
Can I get a $500 refund for my Samsung TV that stopped working?
Martin Griffin’s new Samsung TV stopped working. He wants to get his money back, but Samsung has other ideas. Who is right?
Ticketmaster trouble: Why can’t I get a refund after a canceled BTS concert?
When Valeria Villacorta’s BTS concert is canceled, she runs into trouble with Ticketmaster. Although the company promised her a prompt refund, it has refused to pay her $654 back for three years.
My Electrolux refrigerator doesn’t work. Can you fix it?
The Electrolux refrigerator Gayle Douglas bought doesn’t work — and it never has. How many times should the company attempt a repair before it replaces or refunds the appliance?
Sears canceled the work order for my cooktop stove. I want a refund!
When Sears cancels a work order for Gary Miertschin’s cooktop stove, it promises him a refund. But the money never shows up in his account. What can he do?
My Google Play account is frozen and I’m out $115. Can you help me?
Arjun Chhabra’s Google Play account is frozen because the company suspects him of fraudulent activity. Can he recover the $115 he spent?
No accessible seats at my Springsteen concert. Can I get a refund?
Julie Stupsker buys two accessible seats for a Bruce Springsteen concert. But the venue moves her seats and now, she can’t see anything. Can she get a refund?