3 sweet lies you should thank a company for
As far as rejection letters go, the one I almost never use is unfailingly polite.
Problem Solved
Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
Why did they close my PayPal account?
When PayPal “permanently” limits Umang Nahata’s account, he appeals the decision. When his wife’s account is also frozen, he turns to me for help. Can I get their accounts unfrozen?
Secrets for getting the very best customer service
It’s the proverbial man-bites-dog story for consumer reporters: an over-the-top customer service experience in which an employee goes the extra mile.
Can Capital One really “erase” my debts? And while you’re at it, could you do another rant about loyalty programs?
When Capital One offers to “erase” part of her debts with award points, Kate Morrical calls on a points skeptic to clear things up. See what happens next.
Dish’s billing system is broken and I can’t fix it
Dish deducted $94 from William Leeper’s account without crediting him. Now it’s turned off his subscription TV service for non-payment. What gives?
Betrayed by a company? Here are 5 secrets for avoiding it
The call between Frank Alioto and his favorite cruise line went down like something straight out of a made-for-TV drama. You know that turning point where the hero actually turns out to be the villain? Just like that.
Decoding service-speak: 5 employee insults you need to know
Spend enough time around customer service agents and you understand that what they say and what they mean are often two very different things. That’s never more apparent than when they are talking directly to you.
Why can’t I cancel my DirecTV contract?
Yan Qi wants to get out of her DirecTV contract — a contract she says she didn’t knowingly sign. Is there any hope for waiving its $380 early cancellation fee?
The biggest mistake I ever made as a consumer
Somewhere in the attic of my old house in Key Largo, Fla., a reminder of my biggest consumer mistake ever is collecting dust. I’ve never told anyone about it. Until now.
What to do when Ashley’s Home Care is a no-show
The $99 voucher Gabi Tanis bought through LivingSocial for power washing is worthless. Making matters worse, the company won’t refund her money. What now?