Problem Solved Archives

Matt Solum signed a two-year contract with DirecTV, was told his new customer credits wouldn't be affected by a package change.

The mystery of the reappearing $400 cancellation fee

January 23, 2024May 23, 2013 by Christopher Elliott

Matt Solum is facing a $400 cancellation fee for a DirecTV package he doesn’t want, and believes he shouldn’t have to pay for. Is there any way to get it removed?

I need your help with Sprint's buyback program, which lets you receive credit for your old cell phone. I didn't get service.

Did Sprint break its “buyback” promise?

January 23, 2024May 16, 2013 by Christopher Elliott

Sprint offers Sarah Gagliardo a refund on her cell phone after she cancels her service. But now it’s refusing, saying she’s not a current customer. Can it do that?

The customer received a poor-quality item from SmartBargains, contacted them multiple times for a return authorization with no response.

I’m really steamed about a quilt I can’t return

January 23, 2024May 9, 2013 by Christopher Elliott

SmartBargains.com won’t respond to Peter Zapalo’s request for a refund on a quilt he purchased through the site. How do you get the company to listen?

“I feel like Starbucks is stealing money from me”

January 23, 2024May 2, 2013 by Christopher Elliott

Peter Volpe’s Starbucks account is frozen, and he doesn’t understand why. Is the company allowed to just confiscate his credits?

The long-time Pottery Barn customer is requesting a replacement for slipcovers on a sectional sofa that developed light yellow hatch marks.

Help! My Pottery Barn slipcovers have faded

January 23, 2024April 25, 2013 by Christopher Elliott

Ricki Le Vine’s slipcovers, purchased three years ago at the Pottery Barn, are fading. Why won’t the company stand behind its product?

I recently discontinued my T-Mobile wireless service in what I hoped would be a smooth transition. It wasn't.

Why did T-Mobile charge me an early termination fee?

January 23, 2024April 18, 2013 by Christopher Elliott

T-Mobile wants to charge Chad Jones a $200 early termination fee. But wait — isn’t he on a month-to-month plan? He sure is. Or at least, he thinks he is.

David is seeking a warranty repair for their Whirlpool microwave that failed within a short time of purchase.

Why did this Whirlpool microwave go down the drain?

January 23, 2024April 11, 2013 by Christopher Elliott

David Eck’s Whirlpool microwave breaks down less than two years after he buys it. The company will fix it -— for $300. Is that the right offer?

I have a problem with DirecTV that I'm hoping you can help me with. The building I live in has been sold and all leases have been terminated.

Help! DirecTV is charging $235 for my move

January 23, 2024April 4, 2013 by Christopher Elliott

DirecTV wants to charge Heather Amaral $238 for moving her service, even though she didn’t want to move, and even though the moving fee wasn’t adequately disclosed. Does she have a case?

We woke up to our fire alarms going off and a strong smell of burning plastic. We quickly ran outside and called the fire department.

My Frigidaire burst into flames — now what?

January 23, 2024March 28, 2013 by Christopher Elliott

When Lauren Fitzgerald’s dishwasher self-destructs, she turns to the manufacturer for help. But it won’t do anything. What the next step?

My mother recently purchased an Element flatscreen TV at Wal-Mart, along with a two-year extended warranty.

Mom’s Element doesn’t work — can you help her?

January 23, 2024March 21, 2013 by Christopher Elliott

Diana Kennison’s mother has a problem with her new flatscreen TV: it doesn’t work. But neither the manufacturer, nor Wal-Mart, can help her fix it.

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