My washer/dryer is a few features short — do I deserve a partial refund?
Carol Blue’s Samsung washer/dryer doesn’t come with all the features she’s promised. Should she get some of her money back?
Problem Solved
Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
Help, my BMW dealership is holding my title hostage!
Monique Vasanji wants to get rid of her BMW, but there are two sticking points, the main one being: the title is missing. But who has it?
Is DirecTV guilty of “false advertising”?
When Caren Rickert switches from Comcast to DirecTV, she’s unhappy with the service. But switching back may cost her $460, even though she’s only had DirecTV a few days. Is that fair?
My honeymoon photos are ruined — thanks a lot, Target!
The camera Tristan Caulfield and his wife bought at Target for their honeymoon doesn’t work, but the retailer is giving the couple a runaround in their effort to get it fixed. Is this camera a lost cause?
My “protection plan” didn’t protect my move — now what?
Nathan Witt is sold a “protection” package with DirecTV that covers moves. Only, it doesn’t. Now he’s being asked to pay a moving fee or cancel his service. What should he do?
A long, long wait to develop my film
They’ve had Kyleene Smith’s undeveloped film for almost three years. Can they do better?