Before you demand a refund, check your bank statement
Where’s Dannielle Beasley-Bundy’s refund from DirecTV? Is the check really “in the mail”?
Problem Solved
Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
What they don’t want you to know can hurt you
For several years, I’ve operated a customer service wiki, an underground website which contains the names, emails and addresses of company executives who can help consumers like you.
Why doesn’t this Wells Fargo customer want his missing wallet?
When Peter Verstage finds a wallet on a London bus, he tries to do the right thing and return it to its owner. Easier said than done.
When will they finally install my windows?
Robert Manari orders new windows, but after weeks of waiting, his patience has run out. Can these windows be saved?
7 consumer secrets from the world’s smartest traveler
Can being a smart traveler make you a better consumer? As the author of How To Be The World’s Smartest Traveler, which is being published next month, I can confirm that it does.
Always check your order before you leave Popeyes
After a 45-minute wait, Mark Dixon gets the wrong order at a Popeyes restaurant in Buffalo. Just one problem: He doesn’t discover the mistake until he’s home.
The biggest complaint mistake you’ll ever make
If you have a gripe with a company — and let’s face it, at some point, everyone has a gripe with a company — here’s a cautionary tale about complaining.
Help! Dell is holding my “hot” computer hostage
Geri Bain’s “hot” computer is missing in action. Why won’t Dell repair it? And why won’t it return her laptop?
Is this story a fake? 5 ways you can tell
Not a day seems to go by that I don’t receive an email that commends me for my “well-written” site and asks, “Do you accept sponsored content and if so, how much you charge?”
A shocking problem with DirecTV
Patricia Wilson’s TVs are blown out. DirecTV blames her internal wiring, but she thinks the company has something to do with it. Now they’re at an impasse. Or are they?