Oh no, my Audi needs a new engine
Elliott Shanley’s Audi A4 Avant is in the shop again, and this time it needs a new engine. Why can’t the manufacturer help him get a car that works?
Problem Solved
Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
Help! My delivery was not on Target
When Kevin Williams’ delivery goes missing, he asks Target for a refund. Is that fair?
Funny cell phone math on my trip to St. Maarten
Karen Daukantas-Jones takes her Verizon phones to St. Maarten. But it doesn’t travel well, and now they’ve charged her an extra $81.
Hit with an early termination fee from AT&T — and then some
Santosh Reddy gets hit with an extra charge after terminating his AT&T account. Can they do that?
Why won’t my Claim Jumper gift certificate work?
Rachel Brekke finds two Claim Jumper gift certificates from 1996. Why won’t they work?
Why won’t DirecTV let me off the hook?
DirecTV won’t honor Robert Savage’s contract. Can he cancel without paying an early termination fee?
Help, I can’t use my eBay gift card!
After Murtuza Cutleriwala’s PayPal account is frozen, he can’t use his eBay gift card. The reason? They’re linked. Now what?
What to do when American Home Shield won’t protect us
Dawn Pace’s hot water heater is broken and thanks to a dispute between American Home Shield and her plumber, she’s been without hot water for the last week. Can this dispute be settled before a holiday weekend?
Whirlpool won’t fix these cracked shelves on my refrigerator (again)
Despite her own efforts to salvage her Whirlpool refrigerator with duct tape, Paula McGee is at the end of her rope. Will the company do the right thing, even though her unit is out of warranty?
Hey Comcast, where’s my $5,800?
Comcast owes Cathy Coffey $5,800. Why is it taking so long to refund her?