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Elliott Report

Elliott Report

  • Home
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Problem Solved

Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.

Sheila Mackay is trying to get a refund from Expedia after canceling a hotel reservation. But so far, she's only received half her money.

I want a refund from Expedia but it just wants me to leave a bad review for the hotel

September 25, 2024July 18, 2022 by Christopher Elliott

… Read more

Categories Problem Solved
Sandra McLean can't access her Rolling Stones tickets online and misses the concert. Does she deserve a refund?

Ticket Liquidator liquidated her Rolling Stones tickets — can she get any satisfaction?

January 21, 2024July 11, 2022 by Christopher Elliott

… Read more

Categories Problem Solved
When Loc Nguyen ports three phones to AT&T, the wireless carrier offers him a fourth line for just $1 a month. But it never follows through and now he has to pay a total of $500. How can he fix that?

AT&T offered him an iPhone 11 for $36, but now he’s paying $500

January 21, 2024July 4, 2022 by Christopher Elliott

… Read more

Categories Problem Solved
Alamo wants Dominic Changco to pay $14,700 after one of its rentals gets water damage. But why did it take five years to get the paperwork?

Five years later, he got a $14,700 bill from Alamo. Does he have to pay?

January 21, 2024June 27, 2022 by Christopher Elliott

Alamo wants Dominic to pay $14,700 after one of its rentals gets water damage.

Categories Problem Solved
How do you get a refund for a Samsung electric stove? It's usually easy, but what if the company claims the appliance isn't broken?

I want a $1,100 refund for my Samsung electric stove. Why can’t I get one?

January 21, 2024June 24, 2022 by Christopher Elliott

… Read more

Categories Problem Solved
When Diane Ashton asks Ticketmaster for a refund, it returns the money she spent on her Jim Gaffigan event tickets, but not her gift cards.

Ticketmaster still owes me $150 for these Jim Gaffigan tickets!

January 21, 2024June 20, 2022 by Christopher Elliott

Ticketmaster still owes me $150 for these Jim Gaffigan tickets. Will they refund me?

Categories Problem Solved
When Bank of America fees wipe out two bank accounts, Elizabeth Scott comes tries to get her money back. But will the company help her?

These Bank of America fees drained my kids’ savings account

June 26, 2024June 6, 2022 by Christopher Elliott

When Bank of America fees wipe out two bank accounts, Elizabeth Scott comes tries to get her money back. But will the company help her?

Categories Problem Solved
She returned her Gucci bag but didn't get a refund.

She returned a Gucci bag to TJ Maxx. But where’s her refund?

January 21, 2024June 6, 2022 by Christopher Elliott

… Read more

Categories Problem Solved
Ken Engelman buys a camcorder online but receives a cloth purse instead. Can PayPal help him get his money back for the wrong item?

He ordered a camcorder but received a purse. Can PayPal help him with the wrong item?

January 21, 2024May 30, 2022 by Christopher Elliott

… Read more

Categories Problem Solved
When Jina Lee cancels a United Airlines flight, the airline promises her a credit. She never gets it. What does the company owe her?

Where’s the credit for my United Airlines flight?

January 21, 2024May 23, 2022 by Christopher Elliott

… Read more

Categories Problem Solved
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