Why is Miller Mills holding my sofa hostage?
Sonia Strauss entrusts her sofa to Miller Mills Decorating in Delray Beach, Fla., for an upholstering job. Then the furniture disappears.
Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format.
Sonia Strauss entrusts her sofa to Miller Mills Decorating in Delray Beach, Fla., for an upholstering job. Then the furniture disappears.
Stevie Platt’s parents want to help their daughter with her canceled IKEA furniture delivery. But IKEA isn’t in a talking mood. Now what?
Adrian Scott’s new GE washer is covered in rust. The technicians don’t know what’s wrong with it. Can she get a refund?
Justin Thornhill’s Home Depot lawn mower is broken. And, as it turns out, it wasn’t even new when he bought it. Can he get a refund?
When Paul Fisch’s moving company loses his furniture, he turns to the usual suspects for help. But they can’t do anything. Time to call a consumer advocate.
Esmeralda Nicolescu shouldn’t have signed up for a membership in the Palladium Travel Club. But now that she has, is there a way out?
Is Roku trying to phish Richard Samuels? And if not, why is it giving him the silent treatment? Let’s find out.
Why won’t Wells Fargo list Sherri Dreier as a beneficiary on her husband’s Wells Fargo bank account? This consumer advocate wades into a sea of red tape to find out.
Richard Edert and his wife saw an attractive offer on Metro PCS’s website. But when they went to the store, a representative told them the offer didn’t exist. Can our advocates fix it?
The climate-controlled CubeSmart storage facility Alex Packer rents has a small problem. He claims mice ate several kilim rugs — and a leather sofa and chair. Will the company fix the damage?