After Vivian Pisano experiences a 10-hour Greyhound delay, the motorcoach operator leaves her waiting for a refund. It’s been weeks since her bus trip to nowhere. Maybe it’s time to call a consumer advocate. “This Greyhound delay left her stranded and she wants a refund”
As Marc Markowitz drives out of the Thrifty Car Rental lot in St. Louis, he has no idea that his whereabouts are being tracked. But when he returns the car, he receives an expensive surprise — someone was watching. “You’re not paranoid. Someone is watching you — it’s Thrifty Car Rental!”
When I walked into my Hawaii vacation rental, I collided with a wall of hot, humid air. Instinctively, I scanned the house for a thermostat or air conditioner. I found a small wall unit, but I couldn’t plug it in. It had a lock on it. I called the owner, who said she’d be happy to remove the lock — if I paid her an extra $300.
Seriously? Seriously. “These extra vacation rental charges are ridiculous!”
What can you do if your airline goes bankrupt and leaves you stranded in another country?
For Kesleigh Eysie, that’s not a hypothetical question. Last July, she found herself stuck in Paris after Primera Air suddenly canceled her flight home. Although the economically challenged company promised a refund and even an additional stipend, it didn’t follow through. Instead, the airline went bankrupt and stopped operating entirely. “How can I get my $1,103 refund from a bankrupt airline?!”
When Gopiben Vyas and her family flew to Norway last summer, Scandinavian Airlines (SAS) did something remarkable: It lost not one, but all 10 of their checked bags. Then it did something even more remarkable. I’ll tell you about that in a moment. “SAS lost all of our luggage — all 10 bags!”