Hurt on vacation? Do not make this travel insurance mistake

After she was seriously hurt on vacation, Molly Brooks made a giant, but not uncommon, travel insurance mistake. She left the rural Mexican hospital where she received pricey emergency services and flew home without any documentation of treatment. Her only evidence of hospitalization was a non-itemized $6,000 credit card receipt. As could be expected, this lack of documentation presented an insurmountable problem when she filed her travel insurance claim.

A year later, her injuries have healed, but Brooks is still fighting a battle with her travel insurance company. Now she wants the Elliott Advocacy team to help get her  $6,000 travel insurance claim approved. But can we? Read more “Hurt on vacation? Do not make this travel insurance mistake”

The cruise ship left without them! How did this happen?

What if your flight to catch your cruise lands on time, but the ship still leaves without you? That’s the terrible predicament that befell Marcelino and Julieta Bautista. They recently redeemed a free Norwegian Cruise Lines “Casinos at Sea” cruise through the Alaskan glaciers. But they pressed their bets too far when they flew into Anchorage on the same day as embarkation. Although their flight arrived as scheduled, something went terribly wrong and the ship left without them. Read more “The cruise ship left without them! How did this happen?”

Please remember the heroes of the coronavirus crisis

The visible heroes of the coronavirus crisis are the doctors, nurses, and paramedics. They are working long hours at great risk of exposure. (Thank you!!) But there are also hundreds of thousands of unsung heroes offering coronavirus help. They’re employed at grocery stores, pharmacies, travel agencies, insurance companies — and Williamsburg Landing. Read more “Please remember the heroes of the coronavirus crisis”

This is how to buy someone’s hotel reservation (and lose $955)

Reselling hotel reservations on third-party marketplaces, like Cancelon, seems to be a new, thriving industry. But while you might be able to buy someone’s hotel reservation at a discount if they can’t use it, should you?

Veronica Rose’s recent battle to recoup $955 that she lost to a hotel reservation resale fiasco through Cancelon should give you pause.  Read more “This is how to buy someone’s hotel reservation (and lose $955)”

Will travel insurance protect you during the coronavirus outbreak?

David Klement wants to know if his travel insurance will protect him during the coronavirus outbreak. Specifically, could it get him a full $15,506 refund for his Grand Circle Travel tour of India?

The question — “Will travel insurance protect me during the coronavirus outbreak?” — is driving travelers a little crazy during the pandemic. After all, they bought travel insurance believing it would fully protect them. And by “fully protect,” they mean being made whole if something catastrophic happened.

And then something catastrophic happened. Read more “Will travel insurance protect you during the coronavirus outbreak?”

No, a printout from Ancestry.com is not valid ID to cruise

Barbara Vannier’s adult daughter tried to check in for her international cruise with just a driver’s license and a printout from Ancestry.com. Unfortunately, she quickly found out that this is not valid ID to cruise to Canada and the ship left without her. Now Vannier wants an apology from Royal Caribbean and a full cash refund for her daughter’s missed vacation. But is she entitled to either?  Read more “No, a printout from Ancestry.com is not valid ID to cruise”