Can the cruise line keep my refund — no questions asked?

Can a cruise line keep a refund that an airline intended to give to a passenger?

That’s the question that Susan Swartz is asking after her recent experience. On the flight home from her Russian river cruise, she took an involuntary seat downgrade. But the cruise line took the $578 refund meant to compensate her for the inconvenience. Read more “Can the cruise line keep my refund — no questions asked?”