What’s your secret?
For years, readers have asked me how I’m able to successfully fix so many consumer problems. (Not all of them, of course, but many.)
Is it because I flash my press card? Are they afraid I’ll publicly shame them on social media? Is it my amazing powers of persuasion?
None of the above, actually.
I’ve shared my secrets in bits and pieces over the years, but today I have some good news for everyone who wants it all in one place: I’ve published it in our new frequently asked questions about resolving a consumer dispute or complaint.
Here, you’ll find answers to questions I’ve never disclosed, including:
• Should I write a letter, send an email or something else?
• Why is the company ignoring my letter?
• When should I give up?
Oh yes, there is a time to give up. I’ll share the details.
But wait, there’s more. Our fearless forum advocacy team has also compiled and published our list of http://elliott.org/frequently-asked-questions-about-the-help-forums/frequently asked questions about the help forums. You can find out:
• Who should participate in the forums?
• What’s the difference between the help forums and blog comments?
• What are the standards for your advocates?
I’d like to thank Grant Ritchie and Judy Nagy for their help with both of these knowledgebase postings. Without them, this would not be possible.
Oh, wait. We’re not done yet. Have you been watching our company contacts page? If you have, then you’ve seen the new companies coming in fast and furious, thanks to our intrepid research team, led by Trent Bonsall.
If you like what you see, please don’t just sit there — do something. Send me an email and I’ll get you set up as an editor, forum advocate, researcher or writer.