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What you need to know this week
Please join my friends. You rely on this site for for consumer advice and advocacy every day. I count on on you to help support the work I do. If you’re an individual, please consider becoming an underwriter. If you’re a company, I invite you to join Allianz, Airport Parking Reservations, Luggage Pros, Refund.me, Squaremouth.com, ShamaTravel.com and Travel Leaders as an organization that takes a brave stand for your customer. Here are the details.
Bogus deals and how to avoid them. That’s the compelling topic of my latest USA Today column. Don’t fall for ’em. I’ll tell you how.
Become the world’s smartest traveler. Buy my new book, How To Be The World’s Smartest Traveler, and you’ll never have another bad trip. (And if you do, you know where to find me, right?)
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This week’s burning questions
Ever had to make an impossible choice? Have you ever had to make a difficult choice when you travel — say, between buying a cheap, nonrefundable ticket and a very expensive flexible ticket? Or between not insuring your rental car and paying more than your daily rate, just in case something happen? I’m working on a story about hard choices traveler have to make, and whether there’s a way to make them easier. Here’s my email address.
Do we need an American version of EU 261? Have you tried to file a claim under the European consumer protection rules (EU 261)? If so, how did it go? Do you think we should adopt an EU 261-style rule here in the States, or would that be overregulating the airline industry? I’d love to hear your thoughts. Here’s how to reach me.
The latest news from Elliott
Berated for a screaming baby – do I deserve a full refund?
Evelyn Tachau-Brown probably deserves something after her recent Delta Air Lines flight. But what?
Are cruise lines doing enough to protect their passengers?
Pat Busovicki’s Eastern Caribbean cruise on the Carnival Dream almost ended in a nightmare.
Maybe your travel standards are too low
Incredible customer service and travel used to be more or less synonymous. Not anymore.
Should United Airlines pay for its mistake – or should I?
A booking error by a United Airlines agent forces Evelyn Jaffe to pay for a new flight to Hawaii.
Hey Kohls, why can’t I have those body bags at the sale price?
Dolores Gillespie thinks she’s going to pay $12 for a handbag. But Kohl’s has other plans for her purchase. Who is right?
What happened to my travel industry – and how do I get it back?
Glen Brewer is an unashamed railroad enthusiast. He runs a website that specializes in 19th century trains.
Talk to me
The stories you see in this newsletter are just a starting point. I hope you’ll take a minute to leave a comment, whether you agree or disagree with something I’ve written. Let’s continue the conversation on Twitter, Facebook, LinkedIn or Google. I’m listening. And of course, I’m also here if you need me. Here’s my email address.