Royal Caribbean offered Stan Fernald and his wife the opportunity to bid on an upgraded cabin for their upcoming cruise. So they did. Then just days before the Liberty of the Seas set sail, the cruise line accepted their $4,200 RoyalUp bid. But this wasn’t welcome news for the couple. Not at all. By that time, they had paid Royal Caribbean thousands of dollars to switch to one of the largest suites onboard the ship.
The cabin Royal Caribbean awarded the couple through RoyalUp was actually a RoyalDown.
The Fernalds rejected the smaller cabin assigned to them through the auction. And Royal Caribbean just as quickly rejected their refund request of the $4,200 bid.
Now with RCCL standing firm on the nonrefundable nature of RoyalUp bids, Fernald is asking for our help. He hopes we can convince the cruise line they’ve made a mistake and get his money back.
Can we do it?