Could a cruise ship passenger be denied boarding even if they have all of the required documents for sailing?
Lee Bolland says he knows the answer to that question is “Yes” because it happened to him. In September, he and his wife planned to cruise through the Mediterranean on Norwegian Cruise Line’s Epic. The couple flew to Spain to begin their adventure, and all was going well — until it suddenly wasn’t. At the port, NCL employees shockingly denied Bolland boarding and abandoned the couple there.
Now Bolland wants our team to show NCL the evidence that proves it mistakenly denied him boarding the cruise.
And he wants his money back.
But did NCL mistakenly deny boarding of the cruise to Bolland, or does the mistake lie elsewhere? That’s the question for today.