Priceline
Priceline operates an online travel-booking platform that lets users search for and book discounted flights, hotel stays, car rentals, vacation packages, and cruises. It is a U.S.-based online travel agency owned by Booking Holdings Inc.
What you need to know about Priceline
Priceline customer service is inconsistent in terms of response times and resolution. We've been getting a troubling number of complaints about Priceline here. The problems seem to be the result of overreliance on automation, which leads to hotels with obvious problems or pricing discrepancies. Priceline is slow to address the complaints. Recently, Priceline kept a customer's money without giving a reason. After one customer booked a rental car, Priceline told her she was too old to rent the vehicle.
- Priceline’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Priceline with our insider guide or through our executive contacts.
- Here are our frequently asked questions about Priceline.
How to resolve a problem with Priceline
Try self-service first
Use our proven resolution methods, or Priceline’s self-service links below.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
How fast does Priceline respond?
Phone support
Priceline customer service phone numbers are generally accessible through the help center after sign-in or when viewing an active reservation, rather than being publicly listed on the main site.
Email support
Priceline does not provide a direct customer service email address on its website
Live chat support
Priceline offers a live chat feature on its website that is available 24/7.
Social media
Priceline is active on social media platforms such as Facebook, X, Instagram, YouTube, and LinkedIn.
Help center/FAQ
Priceline's help center/FAQ provides quick answers to common questions regarding bookings, cancellations, refunds, payments, account access, travel credits, itinerary changes, and customer support options.
Verified contacts
Priceline customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
Primary
Mike Sargolini
Sr. Escalations Manager
Priceline self-service links
Visit the website and enter the email address used at booking along with your trip number. You don't need an account to look up a reservation. If you booked while signed in, you can also find your trips under your account profile.
Priceline customer service policies
Priceline’s privacy policy describes how the company collects, uses, and protects personal information. It outlines how data are used for travel bookings, customer support, account management, and marketing purposes.
Priceline loyalty program
Frequently asked questions about Priceline
Priceline is a travel site owned by Booking Holdings.
Priceline does not provide a customer service email address.
Priceline's customer service is available 24/7.
Yes, Priceline offers travel insurance through third-party providers. You can add travel insurance to your booking during the checkout process for additional protection against unforeseen events.
To provide feedback or file a complaint:
- Use the contact form on the Priceline website.
- Utilize social media channels to reach out to Priceline’s support team.
To use a promo code:
- Enter the promo code in the designated field during the checkout process on the Priceline website or app.
- Ensure the code is valid and applicable to your booking.
Multiple customers have reported that Priceline packages route through affiliated services such as Guest Reservations or Booking.com without clear disclosure at checkout. If your confirmation came from a third-party brand, contact Priceline directly via chat at help.priceline.com and reference your Priceline trip number. Priceline is the merchant of record on packages booked through its platform, regardless of which brand appears on the confirmation.
If a property's condition, category, or room type doesn't match your Priceline booking, document the discrepancy (photos, written confirmation from hotel staff), then contact Priceline chat immediately while still at the property. Ask for a supervisor escalation. If Priceline doesn't resolve it on site, follow up in writing to the executive contacts listed on this page. Do not cancel the booking on Priceline's advice without getting the refund offer confirmed in writing first.
Express Deals are discounted, opaque bookings where the supplier (hotel, airline, or car rental company) is not revealed until after payment. These bookings are non-refundable and non-transferable, and changes are not allowed. The terms are shown before checkout, including the non-refundable policy, so it is important to review them before completing a purchase. If there is an issue with an Express Deal, you will need to contact Priceline via chat, since the hotel or car company cannot modify a reservation that is managed by Priceline.
Priceline sometimes displays deposit or insurance information that doesn't reflect the rental company's current requirements. If the rental counter quotes a significantly different deposit than what Priceline showed, photograph the Priceline confirmation and get the discrepancy in writing from the rental company. Then file a complaint via chat or with Priceline's executive contacts.
This happens occasionally with hotel bookings and can result in guests being turned away at check-in. If you're at the property and the hotel says it has no record of payment, contact Priceline chat immediately and ask for written confirmation of payment to show the front desk. If you're denied a room, document everything, book alternative accommodation, and send a formal complaint to the executive contacts listed on this page with receipts attached. Priceline is the merchant and is responsible for ensuring payment reaches the supplier.
If chat support isn't resolving your problem, contact the executive escalation team using the addresses on this page. Write a brief, factual summary of your booking, what went wrong, and what resolution you're seeking. Include your trip confirmation number and any relevant documentation. Give Priceline 2 - 3 business days to respond before escalating further.
Outdated info? Report it here
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published January 7, 2015. Updated June 30, 2026.